Founded in 2013 and based in Lafayette, Louisiana, Waitr is a leader in on-demand food ordering and delivery. Waitr, along with Bite Squad connect local restaurants to hungry diners in underserved U.S. markets. Together they are a convenient way to discover, order and receive great food from local restaurants, national chains and grocery stores. As of June 30, 2020, Waitr and Bite Squad operated in small and medium sized markets in the United States in over 600 cities.

The position ultimately consists of three major parts: Data Entry, Occasional Customer Support and Partner Support and Expense Reporting. Previous employment experience in data entry or customer service is a must. Call center, retail or hospitality experience is a plus. ESSENTIAL FUNCTIONS FOR THIS POSITION

1. Monitoring a food delivery order dashboard
2. Manual entry of of credit card and customer information into restaurant websites
3. Ensuring orders are placed correctly and alerting team members of problem orders
4. Data entry into spreadsheets and forms
5. Expense reporting- Matching order receipts to an expense dashboard and creating simple reports for accounting purposes PREFERRED EDUCATION AND EXPERIENCE
6. Detail oriented, focused multitasker
7. Able to communicate clearly and concisely over the phone and through live chat
8. Good working knowledge of grammar, spelling, and punctuation
9. Entry-level proficiency with spreadsheets for data entry CORE COMPETENCIES  NIMBLE: You move fast and accurately in a dynamic environment CUSTOMER-FOCUSED: Proactively seeks and finds ways to provide the highest standards of service. INNOVATOR: Generates and recognizes creative solutions in varying work situations. TEAM PLAYER: Collaboration and strong communication skills. EFFECTIVE COMMUNICATOR: Demonstrates open, honest and respectful written and verbal communication. Results-Oriented: Productively focuses time and resources on activities to produce quality results. FORWARD-THINKING: Problem solver, do whatever it takes attitude STRATEGIC THINKER: Views events and possibilities from multiple perspectives. Understands the bigger picture and the interdependencies and effects of other systems. ETHICAL: Maintains and promotes individual and organization integrity and values in the conduct of all activities.

POSITION TYPE/EXPECTED HOURS OF WORK: This can be a full time or a part time position. Evening and weekend work may be required as job duties demand.

AAP/EEO STATEMENT:  Waitr, Inc. is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Waitr, Inc. is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Waitr, Inc. are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristics protected by federal, state or local laws. 

OTHER DUTIES: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.