JOB SUMMARY:

The Technical Support Specialists are the clandestine operators keeping Waitr's devices, software, and people fully operational. They are responsible for ensuring that our Waitr employees are integrated into our operations efficiently and effectively. They are focused on keeping our Waitr employees well-informed and operating smoothly: they are mentors, advisors, and administrators that keep our employees on track. Our TSS's are dedicated to keeping our restaurant partners and Waitr employees working at high efficiency.

As a Waitr TSS, you will build and maintain lasting relationships with our greatest asset, Waitr's employees. Being a Waitr TSS requires attention to detail, exceptional communication skills, and a sense of humor. We are looking for motivated people with problem solving and interpersonal skills who can work varied hours.

RELATIONSHIP: Reports to the Information Technology Manager.

ESSENTIAL RESPONSIBILITIES AND DUTIES:

• Track company assets such as, computers, iPads, phones etc. through Meraki SM.
• Responsible for the supporting and tracking of new hardware and software within the company.   
• Responsible for daily IT Support for Waitr corporate employees.
• Responsible for tracking and closing assigned IT helpdesk tickets.
• Responsible for daily IT Support for all MRSM, city teams, MTS and tech drivers in relation to market tech issues.
• Responsible for daily support and  management of Waitr Discord servers.
• Assist different Waitr departments to ensure proper IT processes and best practices are being followed.

PREVIOUS EXPERIENCE AND COMPETENCIES:

EDUCATION: Two-year Associate/Technical Degree in Information Technology, a related field, or equivalent.

EXPERIENCE: One to three years of related tech support, IT helpdesk and /or IT Professional experience. Equivalent military technical training considered.

Basic programming & development skills are a plus.

Cisco Meraki System Manager, Apple iOS, Apple OSX, Discord experience or related Apple, Excel, Google Suite, Meraki certificates are a plus.

BEHAVIOR/COMPETENCIES:

OUR MINDSET: Commitment, Integrity, and Teamwork

1. Detailed-Oriented
2. Inquisitive Nature
3. Technical Capacity
4. Strategic Thinking
5. Teamwork Orientation
6. Communication Proficiency
7. Tolerant of Constant Change
8. Personal Effectiveness/Credibility
9. Personally Motivated and Responsible
10. Organizational and Time Management Skills

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The employee is regularly exposed to an office environment with occasional trips between two or three Waitr offices.
• The office environment can have a high noise level and constant activity during weekdays.
• The employee is frequently exposed to work on road and highway conditions.
•  The noise level in the work environment is usually loud.