JOB SUMMARY

The Technical Support Associates are the clandestine operators keeping Waitr's devices, software, and people fully operational. They are responsible for ensuring that our Waitr employees are integrated into our operations efficiently and effectively. They are focused on keeping our Waitr employees well-informed and operating smoothly: they are mentors, advisors, and administrators that keep our employees on track. Our TSA's are dedicated to keeping our restaurant partners and Waitr employees working at high efficiency. 

As a Waitr TSA, you will build and maintain lasting relationships with our greatest asset, Waitr's employees. Being a Waitr TSA requires attention to detail, exceptional communication skills, and a sense of humor. We are looking for motivated people with problem solving and interpersonal skills who can work varied hours.

ESSENTIAL FUNCTIONS

• Track company assets such as computers, iPads, phones etc.
• Responsible for supporting and tracking of new hardware and software within the company.
• Tier 2 support for Engineering.
• Responsible for daily IT Tech Support for Waitr corporate employees.
• Responsible for tracking, resolving, and closing assigned IT helpdesk tickets.
• Responsible for daily IT Support for city teams in relation to market tech issues.
• Responsible for daily support and management of Waitr's communication software.
• Assist different Waitr departments to ensure proper IT processes and best practices are being followed.

REQUIRED EDUCATION AND EXPERIENCE

• Two-year Associate/Technical Degree in Information Technology, a related field, or equivalent.
• One to three years of related tech support, IT helpdesk and /or IT Professional experience. Equivalent military technical training considered.

PREFERRED EDUCATION AND EXPERIENCE

• Basic programming & development skills are a plus.
• Cisco Meraki System Manager, Apple iOS, Apple OSX, Discord experience or related Apple, Excel, Google Suite, Meraki certificates are a plus.

CORE COMPETENCIES 

NIMBLE: You move fast and accurately in a dynamic environment

CUSTOMER-FOCUSED: Proactively seeks and finds ways to provide the highest standards of service.

INNOVATOR: Generates and recognizes creative solutions in varying work situations.

TEAM PLAYER: Collaboration and strong communication skills.

EFFECTIVE COMMUNICATOR: Demonstrates open, honest and respectful written and verbal communication.

RESULTS-ORIENTED: Productively focuses time and resources on activities to produce quality results.

FORWARD-THINKING: Problem solver, do whatever it takes attitude

STRATEGIC THINKER: Views events and possibilities from multiple perspectives. Understands the bigger picture and the interdependencies and effects of other systems.

ETHICAL: Maintains and promotes individual and organization integrity and values in the conduct of all activities.

SUPERVISORY RESPONSIBILITY

of direct reports: 0

of indirect reports: 0

PHYSICAL DEMANDS

Sitting, typing, viewing computer screens for extended periods of time. Employee will be required to assist in the movement of desk and office equipment.

POSITION TYPE/EXPECTED HOURS OF WORK

This is a full-time position. Days and hours of work are determined by a bi-monthly schedule. This job works in shifts to cover the IT teams hours of support, 8:00 AM - 9:00 PM Central. Evening and weekend work may be required as job duties demand.

TRAVEL

This employee may be required to travel between corporate offices.

AAP/EEO STATEMENT

Waitr, Inc. is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind: Waitr, Inc. is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Waitr, Inc. are based on business needs, job requirements and individual qualifications, without regard to  race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristics protected by federal, state or local laws.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.