You have the flexibility of working from home! This is an exciting opportunity for a heart-centered professional who loves to stay on top of organizing, has a natural talent for using different software systems, providing top-notch customer service (including helping clients with accessing online materials), and creating efficiencies with a workflow to be a part of a coach/consultant small business with a big mission. About you: One step ahead (you think ahead about what would be helpful to support your manager), Self-starter, warm, sense of urgency with important things, resourceful, detail-oriented, systems-oriented, creative, heart-centered, passionate, creative, motivated, independent, efficient, conscientious, intelligent, mature, problem solver, compassionate, good listener, flexible. Being top-notch and giving the best customer service is important to you. Responsibilities: Maintain technological equipment, including phones, printers, computers, operating systems, network systems, hardware etc. Make sure new employees have their user accounts, company email, and appropriate security access so they can complete assigned tasks Run security checks on all of our systems to ensure we are protected from cybersecurity threats Configure new technology for the company, including software and applications, computer hardware and desktops, and operating systems Save all files to a computer backup to make sure files are not lost in case the system crashes CLIENT CARE/IT SUPPORT • Respond attentively with urgency to client requests by email and phone • Ensure that clients receive a warm welcome by phone, are able to access their program materials online, get their pre-work materials in a timely, and help with customer service-related matters during their participation in our online programs. • Handle refund requests or special situations in a friendly, warm, and professional manner PROCEDURES/PROGRAM DEVELOPMENT • File emails organize our procedures. Document our procedures; create templates for different scenarios. • Review our program materials take the initiative to streamline/redesign delivery (ie, emails, online portal) for optimal client experience based on client feedback ADMIN/OTHER IT SUPPORT • Post pre-scheduled social media posts or videos for our Facebook private groups. Facebook community management inspires engagement. Be available to troubleshoot IT issues during our online program calls. • Also, help edit and organize our worksheets to look good using our brand look (template provided). • Help process sales with sending agreement, training calendar, and welcome email • Manage the manager's training calendar (to include the schedule of our calls with clients) proactively with accuracy • Occasional cross-coverage with admin assistant on our team to connect with potential clients to book warm lead appointments (by phone and by email) • Metrics reporting Qualifications: Capable of creating technical databases utilizing spreadsheets in Excel Basic understanding of how to troubleshoot network systems, phone systems, Internet connectivity, and other technological equipment Skilled in communication, time management, and organization Experience with Windows, Mac, and Linux computer operating systems Advanced proficiency in Microsoft Office • Strong administrative, customer service/client care experience preferred--by phone and email • Must be computer savvy • Experience assisting coaches, business consultants, online businesses, or practice management companies required. Experience supporting holistic practitioners or medical offices preferred (ie, chiropractors, acupuncturists, health coaches, naturopathic physicians, medical doctors, functional medicine practitioners, dentists, etc), but not required • Enjoy supporting behind-the-scenes PLUS calling to talk to people also • Google drive and strong file management and process documentation experience • Infusion Soft, Helpscout, and WordPress experience a plus (although not a requirement) PLEASE APPLY IF YOU:Are used to a busy environment with potentially shifting priorities based on client needs, are an out-of-the-box thinker, and detail-oriented. Compensation: $18 - $25 hourly

• Client Care/IT support • Respond attentively with urgency to client requests by email and phone • Ensure that clients receive a warm welcome by phone, are able to access their program materials online, get their pre-work materials in a timely, and help with customer service-related matters during their participation in our online programs. • Handle refund requests or special situations in a friendly, warm, and professional mannerProcedures/Program development • File emails organize our procedures. Document our procedures; create templates for different scenarios. • Review our program materials take the initiative to streamline/redesign delivery (ie, emails, online portal) for optimal client experience based on client feedbackAdmin/other IT support • Post pre-scheduled social media posts or videos for our Facebook private groups. Facebook community management inspires engagement. Be available to troubleshoot IT issues during our online program calls. • Also, help edit and organize our worksheets to look good using our brand look (template provided). • Help process sales with sending agreement, training calendar, and welcome email • Manage the manager's training calendar (to include the schedule of our calls with clients) proactively with accuracy • Occasional cross-coverage with admin assistant on our team to connect with potential clients to book warm lead appointments (by phone and by email) • Metrics reporting