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Virtual Assistant

Wake Up the Planet, LLC

Virtual Assistant

National
Paid
  • Responsibilities

    Our company is growing and we are looking for an experienced virtual assistant to help us stay organized, handle fast-paced projects with a smile, and provide high-quality work under pressure. The successful candidate will have some remote administrative support experience, a positive problem-solving attitude, and superb customer service and communication skills. If this sounds like you, start your application today! Responsibilities: Manage calendar tasks such as scheduling meetings, rescheduling, and confirmation of meetings Take care of email management duties and update contact lists when necessary - including writing, proofreading, and sending emails Return, screen, and answer phone calls in a professional manner ROLE DESCRIPTION • Respond attentively and with urgency to client requests by email and phone • Ensure that clients receive a warm welcome by phone, are able to access their program materials online, get their pre-work materials in timely, and help with customer service-related matters during their participation in our online programs. Be available to troubleshoot IT issues during our online program calls • File emails and organize our procedures. Document our procedures; create templates for different scenarios. Also help edit and organize our worksheets to look good using our brand look (template provided) • Review our program materials and streamline/redesign delivery (ie, emails, online portal) for optimal client experience based on client feedback • Handle refund request or special situations in a friendly, warm and professional manner  • Post pre-scheduled social media posts or videos for our Facebook private groups. Facebook community management and inspire engagement • Help process sales with sending agreement, training calendar, and welcome email • Manage the manager's training calendar (to include schedule of our calls with clients) proactively and with accuracy • Occasional cross-coverage with admin assistant on our team to connect with potential clients to book warm lead appointments (by phone and by email) • Metrics reporting Qualifications: Superb customer service, time-management, organization, and communication skills, both written and verbal skills, are important Previous experience (1-2 years) as an executive assistant, administrative assistant, personal assistant, or office assistant is required Some college is helpful; high school diploma or equivalent is necessary Advanced computer proficiency, especially MS Office (Word, Excel, Powerpoint) is desired Work with little to no supervision on a variety of projects and produce consistent, high-quality work • Strong administrative, customer service/client care experience preferred--by phone and email • Must be computer savvy • Experience assisting coaches, business consultants, online businesses, or practice management company required • Experience supporting holistic practitioners or medical offices preferred (ie, chiropractors, acupuncturists, health coaches, naturopathic physicians, medical doctors, functional medicine practitioners, dentists, etc), but not required. Enjoy supporting behind-the-scenes PLUS calling to talk to people also • Google drive and strong file management and process documentation experience • Infusion Soft, Helpscout, and WordPress experience a plus (although not a requirement) • One step ahead (you think ahead about what would be helpful to support your manager), Self-starter, warm, sense of urgency with important things, resourceful, detail-oriented, systems-oriented, creative, heart-centered, passionate, creative, motivated, independent, efficient, conscientious, intelligent, mature, problem solver, compassionate, good listener, flexible. Being top-notch and giving the best customer service is important to you Compensation: $15 - $25 hourly

    • Role Description • Respond attentively and with urgency to client requests by email and phone • Ensure that clients receive a warm welcome by phone, are able to access their program materials online, get their pre-work materials in timely, and help with customer service-related matters during their participation in our online programs. Be available to troubleshoot IT issues during our online program calls • File emails and organize our procedures. Document our procedures; create templates for different scenarios. Also help edit and organize our worksheets to look good using our brand look (template provided) • Review our program materials and streamline/redesign delivery (ie, emails, online portal) for optimal client experience based on client feedback • Handle refund request or special situations in a friendly, warm and professional manner  • Post pre-scheduled social media posts or videos for our Facebook private groups. Facebook community management and inspire engagement • Help process sales with sending agreement, training calendar, and welcome email • Manage the manager's training calendar (to include schedule of our calls with clients) proactively and with accuracy • Occasional cross-coverage with admin assistant on our team to connect with potential clients to book warm lead appointments (by phone and by email) • Metrics reporting