Walla Walla Valley Honda, located in the nations #1 state to live by U.S. News & World Report, is looking to add an experienced Automotive Service Advisor. Walla Walla Valley Honda leads the Pacific Northwest in CSE/CSI and provides its clients a world class experience. We are a family focused organization who gives back extensively in the community. Bring your exceptional customer service and automotive knowledge to a place you can call home. Salary range starting at $40K (higher DOE). Our ideal candidate possesses the following competencies:
Job Duties and Responsibilities
Strong and friendly interaction with customers
Communication of customer's vehicle concerns to technicians in a clear and concise manner.
Determining maintenance needs based on the vehicle’s existing mileage and service history.
Strong presentation of vehicle maintenance/repair needs to the vehicle owner and any additional companies that may be involved.
Organized preparation of documented/written estimates using various labor time guides and retail pricing strategies established by our dealership.
Expert presentation of retail upsell opportunities based on vehicle mileage or time.
Seamless follow-up protocol on opportunities that decline suggested services and needed repairs.
Excellent follow-up on completed service visits to measure customer’s level of satisfaction.
Ability to produce timely paperwork routines on a daily basis.
Clear communication on what has transpired on each service visit.
Can provide continual progress reports to customers during their service visit.
Friendly, outgoing attitude with the desire to “serve” internal and external customers.
What We Offer
Family owned
Brand new “state of the art” facility
We pay 100% of the employees medical premiums (up to 400.00 savings)
Paid Vacation
Short & Long Term Disability plan options
Optional Vision and Dental Insurance
401k retirement plan
Employee purchase program to include vehicle purchase, parts and service discounts.
Employee referral program up to $1000.00
At Walla Walla Valley Honda, we lead by example. You get more than job, you get a career and the the assurance that we care.
Visit our careers page for more information on company culture, benefits and other open positions: https://wallawallavalleyhonda.careerplug.com/.