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At Wan Bridge, we are opening the doors to a new way of living. We are committed to providing our residents with five-star, hassle-free living solutions, and personalized quality service. As a premier property manager currently operating in the state of Texas, we strive to offer our residents the best renting experience possible.

As a Residential Field Service Manager, you will assist in leading the Service Department in their assigned TBD markets. This role guarantees resident service requests and move-out turnover projects are completed accurately, timely, and with excellence. The Residential Service Manager will demonstrate and lead a team that provides exceptional customer service.

What you’ll be doing...

Oversee the Service Departments' field activities by providing outstanding customer service and timely resolution to resident requests and home concerns.

Manage turnover projects in a timely fashion while managing internal versus external work done at the home.

Maintain and oversee the schedule of inspections for resident move-out.

Manage vendor base to complete assigned work orders and projects with TBD Management expected pricing, quality, and timeframes.

Oversee Field Service Supervisor and vendors ensure the best possible outcome regarding service requests, residents are highly satisfied, and expenses stay within stated company targets.

Examine and manage response times, resident satisfaction, and the overall productivity and efficiency of Field Service Supervisor and vendors within their portfolio.

Manage the daily call assignments and logistics for their team.

Review requests to use third-party vendors and approve when appropriate. Review vendor pricing and approve invoices for completed work.

Train team on newly developed processes and procedures. Educate and promote property repair best practices. Coordinate skills and trade-based training for associates as needed.

Monitor cost control of service orders and ensure that all maintenance-related tasks stay within budget.

Answer Field Service Supervisor technical questions and concerns.

Follow-up with service orders to confirm resident satisfaction with the work completed and resolves issues with dissatisfied customers.

Track work orders and report accurate updates.

Comply with all applicable health and safety rules and regulations, as well as ensures all properties are compliant with local, state, and federal health and safety laws.

Coordinate activities to maximize the efficiency of all processes.

Set goals and hold associates and vendors accountable for results.

Support team members and identify areas of succession planning for team members.

Ensure associates have goals and receive regular feedback on their performance.

Track employee training and ensure required training is completed in a timely manner.

Participate in performance management of a team which includes performance reviews, creating corrective actions, mentoring, development, and performance improvement plans.

Reinforce workplace safety standards and practices, to create a culture where safety is upheld.

Maintain regular inventory management with Field Service Supervisor.

Communicate with the other property management team members on project/work completion status and upcoming move-in orientations.

The ability, capacity, and willingness to perform any needed home repairs on service work orders/ turnover projects in any home as may be needed to fulfill completion timing expectations.

Must be available to work on-call rotation only as needed for after-hours service as applicable.

Extra points if you have obtained these preferred qualifications…

High School Diploma or equivalent

Minimum 4 years of progressive construction management experience

High proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook)

Experience with reviewing and understanding cost estimates and scopes of work

Experience managing multiple contractors/crews at various locations within a given geographic area

Experience in a supervisory or leadership role (preferred)

Experience communicating with vendors and tenants via electronic mail, phone, and in-person

Essential Functions

Job applicants will be able to perform these functions. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

Adheres to a set work schedule, Monday through Friday

Ability to access, input, and retrieve information from a computer and/or electronic device

Ability to have face to face conversations with customers, co-workers, higher-level managers, and others as needed

Ability to sit or stand for long periods of time

Ability to move around work environment including stairs and construction sites

Comply with company policies and procedure

Lift or move items up to 25 pounds

Job descriptions are not intended as, nor should be construed to be exhaustive lists of all responsibilities, skills, efforts, or working conditions associated with a job. They are intended to be accurate reflections of those principal job duties and responsibilities essential for making fair pay decisions about the job.

Equal Opportunity Employer

Wan Bridge is committed to providing equal employment opportunities for all persons by placing the most qualified person in each position, without regard to race, color, religion, age, sex, national origin, physical and/or mental disability, veteran status, or any other classification protected by federal, state, or local law. This applies to but is not limited to, hiring, placement, promotion, demotion, discipline, transfer, recall, recruitment, recruitment advertising, lay-off or termination, rate of pay or other forms of compensation, selection for training, and all other aspects of employment.

Wan Bridge is committed to providing a quality environment and programs that help our associates flourish. You can look forward to professional support and benefits including medical/dental/vision coverage, vacation, professional/educational reimbursements, bonus programs, and more.Wan Bridge Group will only accept resumes from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Wan Bridge Group employees, Wan Bridge Group hiring manager, or send resumes to any Wan Bridge facility. Wan Bridge is not responsible for any fees or charges associated with unsolicited resumes.