Job Description

CUSTOMER CARE REPRESENTATIVE

PART-TIME TRANSITION TO FULL-TIME

Are you interested in joining the team at an exciting new company? Would you like to grow your career as the company grows? Avenue Health is looking for an enthusiastic Customer Care Rep officially called an "Avenue Experience Coordinator" to perform outbound calls to our customers to explain the program and to support them in getting set up on our product as well as providing customer support when needed. This position is 100% remote based and will start off as part-time with the potential to transition to a full-time role.

Avenue Health is an innovative digital health company focused on the provision of remote-patient monitoring services to Medicare and Medicaid patients. We are on a mission to change the way people with chronic illness navigate their healthcare through the use of health coaching and technology. As an Avenue Experience Coordinator, you will be an integral part of the team with the main responsibility of performing patient engagement activities to scale enrollment in the Avenue Cares program.

WHY YOU’LL LOVE AVENUE

· Rapid Growth opportunities

· We help people obtain better health

· We are a fun team to work with every day!

· Fully remote work

ROLE RESPONSIBILITIES

· Performing various patient outreach engagement activities

· Managing Avenue’s customer relationship management system

· Enrollment data management

· Digital device management

· Managing enrollment workflows

· Managing inbound customer support calls and providing technical assistance to patients

· Marketing and social media support services

· Administrative support to leadership team

ROLE QUALIFICATIONS

· Experience in a call-center environment (1 Year)

· Experience in customer service (1 Year)

· Experience working in a healthcare environment (1 Year)

· Healthcare sales experience or training a plus

· Interest and passion in helping older adults navigate technology

· Proficiency with technology, smart phones and mobile apps

· Familiarity with iPhones and Android devices

· Self-directed, with the ability to work in a highly organized fashion to maximize productivity

· Experience with most popular social media platforms and with RingCentral phone platform a plus

· Proficiency with Microsoft Office, highly professional and customer service oriented

OTHER

• US Persons Only (US citizens, lawful permanent residents, refugee or asylee – all require proper identification and documentation).
• Pre-Employment Verifications: Must pass background and reference checks, drug screen.

Company Description

Healthcare Staffing Technology