Benefits:

401(k)

Dental insurance

Employee discounts

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Warehouse & Administrative Operations Associate

About the Role

Mission Tile West is seeking a dependable, organized, and team-oriented individual to join us as a Warehouse & Administrative Operations Associate. This hybrid position combines hands-on warehouse work with administrative, customer service, and showroom support.

You’ll help receive and prepare orders, assist customers, answer phones, greet clients, support the sales team, and maintain an organized warehouse and welcoming showroom.

Prior warehouse or administrative experience is preferred but not required. Training will be provided. What matters most is a positive attitude, strong work ethic, attention to detail, and willingness to help wherever needed.

Key Responsibilities

Receive and check in incoming orders

Prepare customer orders for pickup or shipment

Safely operate a forklift and load customer vehicles

Assist with pickups and deliveries as needed

Answer phones and direct calls appropriately

Greet clients and assist with customer pickups

Provide administrative and operational support to the sales team

Help maintain the cleanliness and organization of the warehouse and showroom

Provide friendly, professional customer service

Work with teammates to keep daily operations running smoothly

What We’re Looking For

Reliable, punctual, and team-focused

Friendly and professional with customers

Comfortable balancing physical and administrative responsibilities

Organized, detail-oriented, and able to multitask

Comfortable using basic computer programs

Able to lift and move materials weighing up to 50 pounds regularly

Forklift experience is a plus; certification can be provided

Valid driver’s license and clean driving record

Positive attitude and willingness to assist wherever needed

Our Guiding Principles | Core Values

1. Built on Family, Driven by Service Mission Tile West is family-owned and operated. We treat each other and our customers like family. Relationships are the heart of what we do, and we strive to make every interaction memorable.

2. One Team, One Mission We believe in the power of teamwork. We succeed by lifting each other up, communicating clearly, and working together toward a shared goal.

3. Design Boldly, Execute Beautifully We encourage fearless creativity and follow through with precision and care. Our work brings meaningful spaces to life through thoughtful design and expert execution.

4. We Don’t Sell, We Connect Our approach is rooted in building authentic relationships, not pushing product. We listen, guide, and connect in meaningful ways to serve our customers best.

5. We Love What We Do! Our passion is contagious — it shows in every tile, every conversation, and every transformation we’re part of. We show up each day excited to create and connect.

Ready to Start Your Journey With Us? If you’re ready to bring your warmth, organization, and professionalism to a team that values people and purpose — apply today!