Benefits:

Dental insurance

Employee discounts

Free uniforms

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Wellness resources

**Please review the job description below and include a short 1–2 minute video telling us a little about yourself, your background, and why you’d love to join The Delivery Source team. Please email your video to stephanie@thedeliverysource.com

**Applications without a video will not be considered.

The Warehouse Clerk at The Delivery Source supports the warehouse operations in handling,

organizing, inspecting and managing inventory in a warehouse that receives and delivers

furniture, fixtures, and home furnishings. This role includes receiving shipments, maintaining

accurate data entry records, and ensuring all furniture is received in good condition. The

Warehouse Clerk assists with quality control and inspection, warehouse organization, and other

customer service and administrative tasks while adhering to safety and operational guidelines.

This role must have a team player attitude with experience working in a fast-paced warehouse

environment, that can multi-task while staying focused and productive; customer service

oriented, fine attention to detail, as well as experience using spreadsheet or inventory

management software.

Primary Responsibilities:

These refer to the essential tasks and responsibilities that define a job role. These duties are the

core functions the employee is expected to perform regularly and are critical to the success of

the position and overall business operations.

• Follow safety guidelines for lifting, moving and handling items and packages

• Maintain accurate inventory records by means of data entry and paperwork

scanning in the inventory management system on a computer

• Perform paper filing, copying, and scanning of POD/BOL paperwork

• Assist to receive, unload, and label incoming shipments to ensure accuracy

• Process and inspect incoming items for damages, defects, or missing parts

• Process and inspect “write ups”, including investigation as necessary, to identify

items that are received without paperwork via carriers such as FedEx, UPS, Amazon,

USPS, DHL, RH, etc.

• For damaged items, obtain appropriate photos necessary of the damage to assist

clients in initiating the claims process, notifying clients in a timely manner via e-mail

and phone

• Communicate via email and/or phone with clients, freight/shipping companies, and

vendors to report received items, updated warehouse locations, damaged items,

missing items, order received statuses, and to address any inquiries

• Assist with tracking received and outgoing shipments, update incoming/outgoing

inventory, and ensure accurate and proper documentation

• Assist with returns and damaged product processing, documenting defects or

shipping issues

• For damaged items, assist in obtaining appropriate photos necessary of the damage

to assist clients in initiating the claims process, notifying clients in a timely manner

via e-mail and/or phone

• Assist in making phone calls to retrieve more information from clients, freight

companies, or vendors/manufacturers (i.e. to identify sender/designer, sidemark,

item description, etc.)

• In collaboration with the warehouse team, assist in addressing client customer

service-related concerns or complaints about warehouse operations through

proactive problem-solving. Escalate issues to the owners/operations managers only

when the matter remains unresolved after all standard troubleshooting steps have

been exhausted

• In collaboration with the warehouse team, assist in resolving inventory and receiving

discrepancies by identifying solutions and coordinating with clients, freight/shipping

companies, and/or vendors as necessary to ensure timely resolution

• Assist in coordinating and scheduling warehouse pickup and delivery requests with

designer/client and collaborate with appropriate warehouse team member to have

items pulled and staged

• Assist in handling new client inquiries

• Job responsibilities may change periodically based on the needs of the business

Secondary Responsibilities:

These are tasks and responsibilities that are not the primary focus of this role. These are to be

performed as needed to support business operations.

• Actively participate in a collaborative team environment, or "all-hands" moving

approach, always willing to cross-train across departments

• Ensure cleanliness and organization in the warehouse and grounds (keep work areas

clean, organized, and aisles clear of debris; pick up trash on floors/aisles as you

encounter it; sweeping; vacuuming; cleaning bathrooms and breakroom; pick up

trash in outdoor truck bay, parking lot and grounds as needed)

• Assist in evaluating warehouse supply order needs in collaboration with Warehouse

Logistics Coordinator (manager review/approval will be required before

placing/submitting an order)

• Assist in stocking, pulling and/or staging outgoing delivery orders/pickups as needed

while operating forklift/order pickers/powered industrial trucks (PIT) along with

other Material Handling Equipment (MHE)

• Assist in conducting periodic inventory audits to ensure inventory accuracy

• Assist with special projects as they arise

• Job responsibilities may change periodically based on the needs of the business

Skill Requirements:

• High attention to detail to ensure accurate inventory tracking, data entry, and

quality control

• 1+ years in a warehouse or logistics role

• Experience with inventory spreadsheets such as Apple Numbers or Microsoft Excel;

or other inventory management system

• Understanding of proper lifting techniques and warehouse safety regulations

• Excellent communication skills with ability to work well in a team-focused

workplace

• High School Diploma

• Highly proficient in using technology/computers and with typing (experience with

Apple MAC-OS a plus)

• Ability to work with limited supervision

• Reliable with good work ethic

• Excellent time management skills

• Strong organizational skills with ability to multi-task

• Excellent customer service skills

• Must be a U.S. Citizen

• Must be able to speak English

• Forklift Certification is a plus but not required

Minimum Physical Requirements:

• Ability to stand, walk, or sit for extended periods of time for the majority of work

shift

• Ability to frequently lift, carry, push, pull or maneuver items weighing 100+ lbs, with

or without Material Handling Equipment (MHE) or with utilization of team lift when

appropriate and deemed unsafe to perform solo

• Frequent bending, squatting, stooping & kneeling required for receiving and

identifying pieces, handling inventory, scanning packages (when applicable), or

organizing stock

• Frequent use of fingers, hands and arms for typing, writing, use of mouse, handling

packages, scanning labels (when applicable), and using online inventory

management systems

• Ability to tolerate warehouse environment without central AC/heat with exposure to

varying temperatures including extreme heat or cold, or very dry or humid

conditions

• Ability to tolerate warehouse environment with common hazards such as travel of

forklift, order picker, or other Material Handling Equipment (MHE) and the

movement of people and furniture items of all sizes on a frequent basis with

moderate to high noise levels

Pay: $17-$19 per hour (depending on experience), paid weekly

Job Type: Full-time (30+ hours per week)

Schedule: Normal hours of operation are Monday-Friday, 8:30am-4:30pm, off Saturdays and Sundays; we are closed on major holidays including New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day. Scheduled work days may vary depending on needs of the business.

**Please include a short 1–2 minute video telling us a little about yourself, your background, and why you’d love to join The Delivery Source team. Please email your video to stephanie@thedeliverysource.com

**Applications without a video will not be considered.