Benefits:
Dental insurance
Employee discounts
Opportunity for advancement
Paid time off
Training & development
Vision insurance
Wellness resources
Bonus based on performance
**Please review the job description below and include a short 1–2 minute video telling us a little about yourself, your background, and why you’d love to join The Delivery Source team. Please email your video to stephanie@thedeliverysource.com
**Applications without a video will not be considered.
As a Warehouse Associate you will support the warehouse operations in handling, organizing, inspecting and managing inventory in a warehouse that receives and delivers furniture. This role includes receiving shipments, quality control and inspection to ensure all furniture is received in good condition, warehouse organization, and operating forklifts/powered industrial trucks if certified (PIT) along with other Material Handling Equipment (MHE), while adhering to safety and operational guidelines. The ideal candidate is a team player with experience working in a fast-paced warehouse environment, that can multi-task while staying focused and productive, customer service oriented, and fine attention to detail.
Primary Responsibilities:
These refer to the essential tasks and responsibilities that define a job role. These duties are the
core functions the employee is expected to perform regularly and are critical to the success of
the position and overall business operations.
Receive, unload, and inspect incoming furniture shipments
Safely move and store furniture in the proper warehouse areas
Follow safety guidelines for lifting, stacking, and handling furniture pieces
Assist to label and date incoming shipments
Process and inspect incoming items for damages, defects, or missing parts
Process and inspect “write ups”, including investigation as necessary, to identify items that are received without paperwork via carriers such as FedEx, UPS, Amazon, USPS, DHL, RH, etc.
For damaged items, obtain appropriate photos necessary of the damage to assist clients in initiating the claims process, notifying supervisors immediately so that they can then notify client in timely manner
Assist with tracking received and outgoing shipments, update incoming/outgoing inventory, and ensure accurate and proper documentation
Assist with basic furniture assembly as needed
Use equipment like pallet jacks, dollies, and (if certified) forklifts and order pickers
Assist customers who come to the warehouse for furniture pickups, providing excellent customer service
Assist with returns and damaged product processing, documenting defects or shipping issues
Work as a team with other warehouse associates and supervisors to organize warehouse storage space effectively
Ensure cleanliness and organization in the warehouse and grounds (keep work areas clean, organized, and aisles clear of debris; pick up trash on floors/aisles as you encounter it; sweeping; vacuuming; cleaning bathrooms and breakroom; pick up trash in outdoor truck bay, parking lot and grounds as needed)
Job responsibilities may change periodically based on the needs of the business
Secondary Responsibilities:
These are tasks and responsibilities that are not the primary focus of this role. These are to be performed as needed to support business operations.
Actively participate in a collaborative team environment, or "all-hands" moving approach, always willing to cross-train across departments in a small team warehouse
Assist in making phone calls to retrieve more information from clients, freight companies, or vendors/manufacturers (i.e. to identify sender/designer, sidemark, item description, etc.)
Assist in addressing client customer service-related concerns or complaints about warehouse operations through proactive problem-solving with collaboration of other warehouse team members
Ensure cleanliness and organization in the warehouse and grounds (keep work areas clean, organized, and aisles clear of debris; pick up trash on floors/aisles as you encounter it; sweeping; vacuuming; cleaning bathrooms and breakroom; pick up trash in outdoor truck bay, parking lot and grounds as needed)
Communicate via email and/or phone with clients, freight/shipping companies, and vendors to report received items, updated warehouse locations, damaged items, missing items, order received statuses,and to address any inquiries
Assist with data entry on inventory system online
Assist in evaluating warehouse supply order needs in collaboration with Warehouse Logistics Coordinator
Pull, restock, and stage furniture orders for deliveries and pickups with 100% accuracy.
Assist with special projects as they arise
Skill Requirements:
Forklift Certification and experience with order pickers preferred but not required
High attention to detail to ensure accurate inventory tracking, data entry, and quality control
Experience in a warehouse or logistics role
Understanding of proper lifting techniques and warehouse safety regulations
Experience with inventory software such as Apple Numbers or Microsoft Excel or WMS preferred
Excellent communication skills with ability to work well in a team-focused workplace
High School Diploma or GED
Proficient in using technology/computers and fast typing experience preferred (experience with Apple MAC-OS a plus)
Ability to work with limited supervision
Reliable with good work ethic
Excellent time management skills
Strong organizational skills with ability to multi-task
Excellent customer service skills
Must be a U.S. Citizen
Must be able to speak English
Minimum Physical Requirements:
Ability to stand and walk for extended periods of time for the majority of work shift
Ability to frequently lift, carry, push, pull or maneuver items weighing up to 100 lbs, with assistance of Material Handling Equipment (MHE) or use of another person for team lift for items weighing > 50 lbs
Frequent bending, squatting, stooping & kneeling required for receiving and identifying pieces, handling inventory, scanning packages (when applicable), or organizing stock
Frequent use of fingers, hands and arms for handling packages, scanning labels (when applicable), using tools, writing; using online warehouse inventory systems, typing, and use of mouse on occasion when applicable
Ability to tolerate warehouse environment without central AC/heat with exposure to varying temperatures including extreme heat or cold, or very dry or humid conditions
Ability to tolerate warehouse environment with common hazards such as travel of forklift, order picker, or other Material Handling Equipment (MHE) and the movement of people and furniture items of all sizes on a frequent basis with moderate to high noise levels
Pay: $17-$18 per hour (depending on experience), paid weekly
Job Type: Part-time to Full-time (24-40 hours per week)
Schedule: Normal hours of operation are Monday-Friday, 8:30am-4:30pm, off Saturdays and Sundays; we are closed on major holidays including New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day. Scheduled work days may vary depending on needs of the business.
Drug Free Workplace: The Delivery Source has zero tolerance policy regarding the use of drugs or alcohol on the job.
**Please include a short 1–2 minute video telling us a little about yourself, your background, and why you’d love to join The Delivery Source team. Please email your video to stephanie@thedeliverysource.com
**Applications without a video will not be considered.