At C&F Enterprises Inc. we strive to learn, improve, and serve every day. From our customers to our employees, we have been a business partner of choice in our community for over 40 years. Representing many different brands, we are proud to offer home decor that can showcase your personal style in every room of your home. At C&F Enterprises Inc. We are looking for individuals who enjoy a team-oriented environment, can demonstrate individual resourcefulness with an entrepreneurial spirit - the foundation of our success! We hope you will decide to join our family of dedicated employees.

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Job purpose

The Warehouse Customer Support Coordinator is responsible for providing administrative and customer service support to warehouse operations. This role serves as a key point of communication between customers, the warehouse team, and internal business units. The coordinator will handle customer inquiries, assist with issue resolution, perform data entry, and support daily operational tasks to ensure efficient and accurate workflow.

Duties and responsibilities

• Serve as the primary point of contact for customers regarding order issues, delays, shipment updates, and general inquiries.
• Communicate effectively with business units, warehouse supervisors, and logistics teams to resolve customer concerns.
• Perform data entry related to orders, inventory adjustments, and shipment updates.
• Track, monitor, and follow up on open customer issues to ensure timely resolution.
• Prepare and maintain accurate reports, documents, and correspondence as needed.
• Assist with clerical tasks such as filing, printing labels, updating records, and processing documentation.
• Support warehouse operations by coordinating information between departments to ensure smooth workflow.
• Maintain a high level of professionalism and customer service in all interactions.

The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

Skills

• Exceptional customer service capabilities
• Demonstrated high proficiency in Microsoft Office-Excel
• Excellent oral and written communication skills
• Impeccable time-management, organizational and attention to detail skills
• Stress tolerance and ability to diffuse situations
• Ability to work both independently and in a group setting

Competencies

• Positive Energy Level
• Customer Relationships
• Team Player
• Maintain stable performance under pressure
• Takes Initiative
• Time Management
• Sense of Urgency
• Problem Analysis

Qualifications

• A high school diploma and/or equivalent experience
• 1-2 years or more years in warehouse management systems, preferred
• Knowledge of warehouse logistics and shipping, preferred
• Must have strong computer and data entry skills
• Must have excellent customer service, both written and verbal skills
• Must be strongly proficient in Microsoft Windows and Excel
• Must have the ability to learn new software programs
• Must have the ability to produce significant volume and work independently

Physical requirements

• Sitting, Standing and Walking
• Lifting: Raising or lowering an object from one level to another (includes upward pulling)
• Carrying, Pushing, Pulling boxes and sample orders up to 40 lbs.
• Prolonged use of computer involved; use of hands and finger coordination; Specific vision abilities required by this job include close vision, distance vision. Color vision, depth perception and ability to adjust focus.

The successful candidate must be able to pass a pre-employment background check and drug screening.

All applicants are required to successfully complete a background check and drug screening as part of the pre-employment process. Applicants must be authorized to work in the United States at the time of application and must not require sponsorship now or in the future.

C&F Enterprises, Inc. is an equal opportunity employer. We are committed to recruiting, hiring, and promoting qualified applicants without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, marital status, veteran status, or any other characteristic protected by applicable federal, state, or local law. If you are an individual with a disability and require a reasonable accommodation during the recruitment process, please contact hr@cnfei.com.

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