We are looking for a self-motivated, energetic, Guest Services Manager for an Extended Stay hotel in Inglewood, CA. The position will train at our extended stay property in Burbank, CA and will transition to the Inglewood property upon completion of building renovations (approximately 1 month).

The ideal candidate will have previous hotel front desk management experience, enjoy working in a fast-paced environment and possess strong multi-tasking and communication skills. The Guest Services Manager does the training, scheduling and monitoring staff. This person is also responsible for meeting and greeting customers and for any complaints or comments that are made by the customer. The Guest Services Manager addresses problems and troubleshoots any difficulties that the customer may have. It is the responsibility of the Guest Services Manager to make sure that the customer is kept with good accommodation.

Essential Job Functions:

Maintain accurate records of all transactions.

Ensure all charges are collected, posted, scanned and deposited in a timely manner.

Confirm all paperwork is completed, has appropriate signatures and is input to software system accurately and on a timely basis.

Generate necessary legal documents and process in accordance with State and Company guidelines.

Continually monitor maintenance schedules and work with vendors to turn units.

Ensure guest files are properly maintained and stored.

Timely attend to guest concerns and requests to ensure guest satisfaction.

Consistently implement company policies and procedures.

Represent the company in a professional manner at all the times.

Plan weekly/daily office staff schedules and assignments.

Requirements:

Previous supervisory and hotel front desk management experience.

Knowledge of front desk procedures and protocol preferred.

Ability to effectively deal with guest concerns in a friendly and positive manor.

Ability to manage multiple priorities in a fast-paced environment.

Must be available to work week-ends.

Able to work productively with minimal supervision.

Computer proficiency with Microsoft Windows, Word, Excel and Outlook.

Must pass background check & drug screening.

Must have reliable vehicle and valid driver’s license.

We provide our employees with competitive compensation packages including, medical, dental, vision, flex-plan, life insurance, 401(k) with employer match, as well as, paid vacation and sick benefits.