We are looking for a self-motivated, energetic, Guest Services Manager for an "Extended Stay" property in Burbank, CA. The ideal candidate will have previous hotel front desk management experience, enjoy working in a fast-paced environment and possess strong multi-tasking and communication skills. The Guest Services Manager is responsible for scheduling reservations, housekeeping and maintenance, check-in/out, and responding to guests requests in a timely manner. The Guest Services Manager addresses problems and troubleshoots any difficulties that the customer may have. We provide our employees with competitive compensation packages including, medical, dental, vision, flex-plan, life insurance, 401(k) with employer match, as well as, paid vacation and sick benefits.

Essential Job Functions:

Maintain accurate records of all transactions.

Ensure all charges are collected, posted, scanned and deposited in a timely manner.

Confirm all paperwork is completed, has appropriate signatures and is input to software system accurately and on a timely basis.

Continually monitor maintenance schedules and work with vendors.

Timely attend to guest concerns and requests to ensure guest satisfaction.

Consistently implement company policies and procedures.

Represent the company in a professional manner at all the times.

Requirements:

Previous supervisory and hotel front desk management experience.

Must be available to work week-ends.

Able to work productively with minimal supervision.

Computer proficiency with Microsoft Windows, Word, Excel and Outlook.

Must be willing to undergo pre-employment background check and drug test post offer.

Must have reliable vehicle and valid driver’s license.