We are looking for a self-motivated, energetic, Guest Services Agent for an Extended Stay hotel in Burbank, CA.
The ideal candidate will have previous hotel front desk experience, enjoy working in a fast-paced environment and possess strong multi-tasking and communication skills. The Guest Services Agent is responsible for answering the phone, meeting and greeting customers, processing guest check-in and check out using our community software and ensuring our guests have a positive experience while staying with us. This position may also be required to work at our sister property in Inglewood, CA.
Essential Job Functions:
Maintain accurate records of all transactions.
Ensure all charges are collected, posted, scanned and deposited in a timely manner.
Confirm all paperwork is completed, has appropriate signatures and is input to software system accurately and on a timely basis.
Generate necessary legal documents and process in accordance with State and Company guidelines.
Ensure guest files are properly maintained and stored.
Timely attend to guest concerns and requests to ensure guest satisfaction.
Consistently follow company policies and procedures.
Represent the company in a professional manner at all the times.
Previous hotel front desk experience.
Ability to effectively deal with guest concerns in a friendly and positive manor.
Ability to manage multiple priorities in a fast-paced environment.
Must be available to work week-ends.
Able to work productively with minimal supervision.
Computer proficiency with Microsoft Windows, Word, Excel and Outlook.
Must pass background check & drug screening.
Must have reliable vehicle and valid driver’s license.
We provide our employees with competitive compensation packages including, medical, dental, vision, flex-plan, life insurance, 401(k) with employer match, as well as, paid vacation and sick benefits.