ServiceNow Developer

Location: Ashburn, VA

Clearance: Clearable US Citizen Required

Company Description:

Our great client is a Service-Disabled Veteran-Owned Small Business (SDVOSB) with a vision to become the trusted information technology advisors to our clients while providing superior, cost effective service. Our reputation lies in building lasting relationships with our clients and a focus on delivering value in all we do. Our great client is currently a prime contract holder with the NGA, DLA, DIA, USDA, Coast Guard and many more

Program Description:

Defense Intelligence Agency (DIA) is an intelligence agency of the United States federal government, specializing in defense and military intelligence. This program will be contributing to the design, development, implementation, operational sustainment, and continual improvement of IT Service Management (ITSM) capabilities, such as ServiceNow, to optimize the efficiency and effectiveness of service delivery to DIA customers stakeholders and end-users.

Job Description:

• Has professional experience supporting ServiceNow configuration and development, requirements analysis, process execution and evaluation, and integration with other applications
• Interacts with customers and development team to gather and define requirements
• Analyzes and studies customer requirements to determine the most effective use of ServiceNow to satisfy their needs
• Designs, creates, tests, and maintains ServiceNow suites and modules to satisfy customer requirements
• Follows a formal design process using formal specifications, data flow diagrams, other accepted design techniques and also adheres to laws, standards, and established guidelines for development and delivery of ServiceNow capabilities
• Develops software using common commercially accepted programming languages (HTML/CSS, JavaScript, etc.) and data models (XML, JSON, CSV, etc.) as required
• Has administered ServiceNow instances including user creation, interfaces to AD, group creation and maintenance, group permissions, access control lists, global platform settings, notifications, and resource usage
• Configures ServiceNow to provide visually-pleasing, content rich, user-friendly interfaces with intuitive navigation
• Assists with developing and maintaining technical documentation to support maintenance and upgrades
• Provides software process management and configuration management throughout the ServiceNow development lifecycle
• Performs custom development and 3rd party integrations as required
• Maintains functioning user-accessible software.
• Supports ServiceNow planning and deployment.

Minimum Experience:

• Has implemented at least one ServiceNow module and has a minimum of one year of experience with ServiceNow.
• ServiceNow Certified Application Developer or Certified Implementation Specialist

Education Requirement:

High School Diploma/ GED +6

Associates Degree +4

Bachelors Degree +2

Masters Degree +0