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Business Analyst

Warriors Recruiting

Business Analyst

Chantilly, VA
Full Time
Paid
  • Responsibilities

     

    Business Analyst

    Location: Chantilly, VA

    Clearance: TS/SCI

    Company Description:

    Our great client is a Service-Disabled Veteran-Owned Small Business (SDVOSB) with a vision to become the trusted information technology advisors to our clients while providing superior, cost effective service. Our reputation lies in building lasting relationships with our clients and a focus on delivering value in all we do.  Our great client is currently a prime contract holder with the NGA, DLA, DIA, USDA, Coast Guard and many more

     

    Program Description:

    Defense Intelligence Agency (DIA) is an intelligence agency of the United States federal government, specializing in defense and military intelligence.  This program will be contributing to the design, development, implementation, operational sustainment, and continual improvement of IT Service Management (ITSM) capabilities, such as ServiceNow, to optimize the efficiency and effectiveness of service delivery to DIA customers stakeholders and end-users.

     

    Job Description:

     

    • Provides consulting and recommendations to managers, supervisors, and the workforce on the implementation of quality and process improvement initiatives
    • Develops and facilitates discovery sessions, planning meetings, training sessions, and facilitates process improvement meetings
    • Proposes, tailors, and develops quality/process re-engineering improvement efforts (to include the applicable documentation) to provide return-on-investment or operational improvement
    • Conducts benchmarking, activity modeling, and surveys
    • Gathers, analyzes, and quantifies performance data and measurements
    • Able to gather data and work with technical subject matter experts
    • Configure ServiceNow reporting functions (dashboards, reports, and metrics) as well as any additional reporting functions as identified by the SMO in order to monitor ServiceNow operational status and performance. Continuously review performance and report at least monthly on recommendations for additional analytics intended to increase efficiency or effectiveness.
    • Select ServiceNow key performance indicators (KPIs) and display them in real time or provide them in reports, as directed by the SMO, to indicate system and application health, status, and performance.
    • Provide recommendations, based on their experience, for rapid solution development and error-free implementation techniques for services that will satisfy DIA business needs. These solutions shall be based on an understanding of DoD and IC missions and the requirements management process as well as on the contractor’s experience on closely related projects in similar environments within the last five years.
    • Elicits, analyzes, specifies, and validates the business needs of stakeholders, be they customers or end users.
    • Conducts interviews to gather customer requirements via workshops, questionnaires, surveys, site visits, workflow storyboards, use cases, scenarios, and other methods.
    • Identifies and establishes scope and parameters of requirements analysis on a project-by-project basis to define project impact, outcome criteria, and metrics.
    • Works with stakeholders and project team to prioritize collected requirements.
    • Assists in conducting research on products to meet agreed upon requirements and to support purchasing efforts.
    • Creates process models, specifications, diagrams, and charts to provide direction to developers and/or the project team.

     

    Minimum Experience:

     

    • Two years experience with ServiceNow implementation and reporting
    • Able to exercise independent judgment and take action on it
    • Excellent analytical, mathematical, and creative problem-solving skills
    • Excellent listening, interpersonal, written, and oral communication skills
    • Logical and efficient, with keen attention to detail
    • Highly self-motivated and directed
    • Ability to effectively prioritize and execute tasks while under pressure
    • Strong customer service orientation
    • Experience working in a team-oriented, collaborative environment
    • Three to five years related business analyst and/or process re-engineering work experience
    • Proven experience with business and technical requirements analysis, elicitation, modeling, verification, and methodology development

     

     

    Education Requirement:

    High School Diploma/ GED +12

    Associates Degree +10

    Bachelors Degree +8

    Masters Degree +6