Job Description

Wasserman is a partner to the worlds most iconic brands, properties and talent in their ventures across sports, entertainment and culture. Wassermans purpose is to transform the businesses and careers of clients for the better. Wasserman also owns and operates Laundry Service, a full-service creative agency, and Cycle, a leader in influencer marketing and branded content.

Founded in 2002 and headquartered in Los Angeles, Wasserman has offices globally in more than 20 cities including London, New York, Toronto, Raleigh, Carlsbad, The Hague, Portland and Shanghai. Learn more at www.teamwass.com

We are hiring a Coordinator, Operations and Client Services. This role is responsible for supporting the day-to-day needs of the agents, clients and other client services team members to create a best in class representation practice. This includes accomplishing client related projects; supporting client relationships, internal-team relationships, and account operations during the development and execution of all client business affairs, including accounts receivable, marketing, PR, charitable, and social media. In addition, this role will provide high-level executive administrative support to the agents including managing expense reports, managing Outlook calendars, scheduling all meetings and calls, and coordinating administrative activities. Under the direction of executive management, this position also prepares reports, presentations, and meeting agendas.

DUTIES:

• Supports day-to-day schedules of clients, client service team, and agents, which includes managing calendars, appointments, travel logistics, interviews, family affairs, and marketing commitments.
• Supports Client Services Managers and Directors in tasks concerning client management, including updating marketing materials and client social media and submitting daily reports to respective agents and client services staff on client performance.
• Manages requests from agents regarding client needs.
• Process miscellaneous accounting and paperwork needs for agents and sponsors.
• Serve as gatekeeper for incoming queries for executives; answer, screen, and direct incoming telephone calls ensuring a high level of professional customer service and confidentiality.
• Coordinate and prioritize executive daily schedules; arrange meetings and conferences, act as a liaison between employees, clients, and executives.
• Schedules appointments, coordinate on and off-site meetings and special events, make travel arrangements.
• Prepares invoices, reports, memos, letters, financial statements and other documents, using Word, Excel spreadsheets, Google Drive products or presentation software.
• Maintains department expense reports, databases and generates reports as required.
• Handles logistics leading up to and throughout major events, including the draft, All-Star, and performance showcases.
• Plan travel itineraries, coordinate related arrangements, gather information and determine and negotiate complex scheduling issues; prepare expense reports.
• Prepare creative assets to celebrate client accomplishments and press for use on client and group member social media handles using templates for Canva or in Adobe Photoshop.
• Update and manage client Facebook pages including articles, announcements and approved partner requests.
• Handle both company and Executives personal matters with discretion.

REQUIREMENTS

• Bachelors degree (sports management, business administration, comm., or finance a plus).

• Must be customer service focused in order to provide the best possible support to clients and internal team members.

• Requires considerable flexibility in scheduling and the willingness to work early mornings, nights and weekends.

• Requires a passion for sports and business.

• Advanced skills in Microsoft Office. Proficient in Adobe Creative Suite and creative apps like Canva a plus.

• Strong understanding of social/digital media.

• Ability to work quickly with accuracy.

• Well-developed communication skills and ability to interact with people of all demographics.

• Strong analytical, organizational, and project management skills.

• Requires self-management and project management abilities.

• Ability to build strong and lasting relationships.

• Ability to anticipate problems and manage expectations.

• Ability to maintain confidentiality and professionalism in all situations.

• Ability to exercise discretion, sound judgment and significant initiative.

Wasserman Media Group is committed to operating fair and unbiased recruitment procedures allowing all applicants an equal opportunity for employment, free from discrimination on the basis of religion, race, sex, age, sexual orientation, disability, color, ethnic or national origin or any other classification as may be protected by applicable law. We aim to recruit the right people for the jobs we have to offer, and to assess applications on the basis of relevant skills, education and experience.