Althouse Restore has been serving the El Paso and Las Cruces Insurance Industry for over almost 40 Years. We are looking for a Water and Fire Disaster Mitigation Coordinator to join our team, full-time!

Position Summary

We are seeking a highly organized and dependable Bilingual Office Dispatch Coordinator to support daily operations for our restoration/emergency services company. This role is essential to keep our office and field crews running efficiently. The ideal candidate is fluent in English and Spanish and excels at multitasking. Although not necessary, experience with invoicing, collections, Program Management, and estimating platforms such as Dash, XactAnalysis/Xactimate, and Symbility would prove beneficial to the position.

Key Responsibilities

Answer and manage incoming phone calls in both English and Spanish in a professional manner

Schedule and coordinate field crews for jobs and emergency services

Prepare, review, and submit emergency service invoices using Xactimate and Symbility

Follow up on outstanding and past-due invoices

Maintain accurate customer files, job documentation, and billing records

Coordinate communication between office staff, crews, and clients

Provide administrative support to management

Ensure efficient daily office operations

Qualifications

Fluent in English and Spanish (required)

Proven experience in office management, administrative support, or restoration industry operations

Strong organizational and time-management skills

Ability to multitask and work in a fast-paced environment

Proficiency in Microsoft Office and general office software

Hands-on experience with Dash, XactAnalysis/Xactimate and Symbility (not necessary but would be advantageous)

Experience in billing, invoicing, and collections (not necessary but would be advantageous)

Hands-on experience with Dash, XactAnalysis/Xactimate and Symbility (not necessary but would be advantageous)

Preferred Experience

Background in restoration, construction, or emergency services

Hands-on experience with Dash, XactAnalysis/Xactimate and Symbility

Familiarity with insurance billing processes

Strong customer service and problem-solving skills

What We Offer

Competitive starting wage of $16 - $18 per hour depending on experience

Stable, full-time position

Opportunities for professional growth

IRA matching

Paid vacation

Paid PTO