COMPANY OVERVIEW: Waterlogic Americas is a global designer, manufacturer, distributor, and service provider of drinking water systems, offering a cost-effective, environmentally friendly alternative to traditional bottled water, utilizing the most advanced water purification technology available. Founded in 1992, Waterlogic is the leading bottleless water cooler service provider in the nation with over 60 sales and service locations throughout North America.
Responsibilities:
- Organizes, schedules, and assigns service calls to meet service technician productivity and response time expectations.
- Create service schedules, assign calls to technicians, and ensure routes are completed.
- Manage new service calls created by other departments (scheduling, dispatching to technician, ensure work is completed, handle complications during the same); create service calls as necessary.
- Established relationships with service customers, maintaining excellent customer relations.
- Provide customers with an ETA for their service call, in accordance with Company policy.
- Interfaces with customers, salespeople, technicians, and others as necessary via phone or email for all service needs.
- Other duties related to delivery of field service, as assigned communicate with customers by phone and email.
Qualifications:
- Responsible for scheduling resources to satisfy customer’s needs on a priority basis, as well as long-term requirements (i.e., PMs)
- Able to change dispatch routes based on changing circumstances
- Communicates proactively to the customer, in a manner which promotes resolution
- Utilize online map sources
- Excellent interpersonal skills.
- Having a comprehensive knowledge of the goals, objectives, products, and services of the organization.
- Strong organizational and multi-tasking skills.
- Basic MS Excel experience: sorting, filtering
WE OFFER:
- Competitive salary plus bonus opportunities
- Medical, vision, and dental insurance
- Short- and long-term, supplemental, and company-paid life insurance
- 401(k) retirement savings plan
- Tuition reimbursement
- Employee discounts on products and services
Waterlogic Americas is an equal employment opportunity employer. Waterlogic Americas does not discriminate against any applicant or employee based on race, color, religion, national origin, gender, age, sexual orientation, gender identity or expression, marital status, mental or physical disability, and genetic information, or any other basis protected by applicable law. Waterlogic Americas also prohibits harassment of applicants or employees based on any of these protected categories.
Waterlogic Americas is proud to be a drug-free workplace.