Job Description
COMPANY OVERVIEW
Watershed Security, a leader in Cyber Security solutions, leverages its vast background in Information Assurance (IA) and provides best value services to government and commercial entities, through sound project management and high caliber personnel.
JOB SUMMARY
This position is part of the IT TECHNOLOGY DEVELOPMENT division within the NCIS ITD organization. This position performs the following functions:
RESPONSIBILITIES AND DUTIES
- Initiate and resolves service request/problem incidents
- Consult with the user community to resolve technical problems and answer queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems
- Using problem solving skills, diagnose, identify, isolate, and analyze problems utilizing historical database records
- Route calls to product line specialists, application, or system support specialists
- Maintains and updates records and tracking databases
- Alerts management to recurring problems and patterns of problems
- Works with system administrators and developers to ensure services/incidents are completed
- Provides an outstanding customer service experience in a variety of circumstances across all organizational levels
QUALIFICATIONS AND SKILLS
- HS Diploma
- 2+ years of IT support experience
- Security+ CE Certification is required
- Active SECRET DoD clearance
BENEFITS AND PERKS
Watershed Security offers outstanding compensation and benefits including company paid medical and dental, short-term disability, tuition reimbursement, 401K plan with a generous match, 15 days of PTO to start and 10 paid holidays per year.
EOE M/F/Disability/Vet
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