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Call Center Representative

Waterworks Aquatics

Call Center Representative

Pasadena, CA
Full Time
Paid
  • Responsibilities

    Make a difference today!

    We’re hiring PART-TIME/FULL-TIME CALL CENTER REPRESENTATIVES!

    Are you an empathetic person who has a passion for helping others? Are you an enthusiastic ‘people-person’? Are you a confident and adaptable person who can close the deal? You’re in luck! We are looking for exceptional call center representatives that can register new customers and provide memorable experiences to our customers over the phone.

    A Little About Us…Waterworks Aquatics is a premier swim school with 22 locations across California and Colorado. We teach children ages 3 months through adult how to swim. Our mission is to educate and motivate individuals to be safer and learn proper swimming technique.

    Join Our Team! … Here’s Why:

    Get paid well for doing something fun! Competitive compensation because we like to reward hard work.

    Cash bonuses given each pay period for registering new customers.

    Advancement opportunities. We constantly are looking for strong individuals to join our leadership team!

    Flexible work schedules. We know you might have other time commitments like school or another job. We’ll make it work.

    Additional benefits. We offer our part-time employees a benefits package that includes dental, vision, disability, 401K, and sick pay.

    We are considered apart of the education sector that will enable you to receive your COVID-19 vaccine!

    We also offer team appreciation days and other really cool events throughout the year. And of course, free food throughout the year. Who doesn’t like that?

    Job Description:

    As a Call Center Representative, you will be the first point of contact for the majority of our families at Waterworks Aquatics. You are entrusted with providing a warm and memorable experience to all of our customers. You will also be responsible for closing the deal by registering new families over the phone. There will be NO cold calling required for this position. We interact with families who are already interested in our services.

    Primary Responsibilities:

    Ability to create relationships with new and existing families that leads to loyalty and customer retention

    Convert leads into new customer registrations

    Answer all incoming calls from customers and take appropriate action for each call

    Follow and implement call flow scripts and disclosures on all calls

    Encourage customers to purchase swim lesson packages by using a prepared script to reference important parts of what the company offers

    Work effectively in a team environment to support achievement of lesson registration goals

    Maintain high customer satisfaction ratings based on explicit criteria set by the company

    Handle customer concerns, provide appropriate solutions and alternatives, and follow up to ensure resolution

    Recommend additional services to customers by understanding their needs

    Assist with outgoing call projects by deadlines given

    Actively participate in and pass various continual training and role play assignments

    Provide effective rebuttals to customers who are looking to release their lesson schedule

    General Qualifications:

    Must be at least 17 years old

    High School Diploma or Equivalent

    Must have a minimum of two years of customer service experience or one year of call center experience

    Prior telephone sales experience preferred

    Proficient in word and excel

    Proficient in typing; at least 40 WPM

    Ability to “close the deal” and acquire new families

    Ability to multi-task, prioritize and manage time effectively

    Open to coaching and training to increase customer acquisition performance

    Must have strong communication skills over the phone

    Must be able to showcase the ability to actively listen

    Must have the ability to adapt and respond to different types of personalities over the phone

    Must always remain professional and courteous with customers

    Ability to handle a high number of incoming calls

    Must be open at least one weekend day and evenings

    A Few Other Things We Look At:

    People with a positive mindset who are fantastic team players

    Someone who is confident, adaptable, ambitious, and an achiever

    People who are committed and reliable

    Individuals who are open to receiving feedback and are always willing to learn

    Someone who is respectful, outgoing, and motivated

    Important Safety Measures Taken:

    Partitions in place to maintain social distancing

    Reusable company facemasks issued to be worn in the workplace

    Touch-free temperature scans conducted on team members

    EPA approved cleaning agent provided to clean shared surfaces on a regular basis

    Professional deep cleaning performed on a nightly basis

    Disinfectant and related supplies are available to all employees