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Customer Service Representative

Waterworks Aquatics

Customer Service Representative

Pasadena, CA
Paid
  • Responsibilities

    We’re hiring PART-TIME/FULL-TIME CUSTOMER SERVICE REPRESENTATIVES!

    Are you an empathetic person who has a passion for helping others? Are you an enthusiastic ‘people-person’? Are you a confident and adaptable person who can close the deal? You’re in luck! We are looking for exceptional customer service representatives that can register new customers and provide memorable experiences to our customers over the phone and in person.

    A Little About Us…

    Waterworks Aquatics is a premier swim school with 22 locations across California and Colorado. We teach children ages 3 months through adult how to swim. Our mission is to educate and motivate individuals to be safer and learn proper swimming technique.

    Join Our Team! … Here’s Why:

    Get paid well for doing something fun! Competitive compensation because we like to reward hard work.

    Cash bonuses given each pay period for registering new customers.

    Advancement opportunities. We constantly are looking for strong individuals to join our leadership team!

    Flexible work schedules. We know you might have other time commitments like school or another job. We’ll make it work.

    Additional benefits. We offer our part-time employees a benefits package that includes dental, vision, disability, 401K, and sick pay.

    We are considered apart of the education sector that will enable you to receive your COVID-19 vaccine!

    We also offer team appreciation days and other really cool events throughout the year. And of course, free food throughout the year. Who doesn’t like that?

    Job Description:

    As a Customer Service Representative, you will be the face of Waterworks Aquatics and the first point of contact for the majority of families when they visit our facility. You will be entrusted with building relationships with our families. You will also be responsible for retaining our families by offering a warm, welcoming, and memorable experience.

    Primary Responsibilities:

    Ability to create relationships with new and existing families that leads to customer loyalty and retention

    Demonstrate empathy in your interactions with families

    Register, schedule, take payments, and problem solve family accounts

    Provide exceptional customer service in person and by phone

    Encourage customers to purchase swim lesson packages

    Work effectively in a team environment to support achievement of lesson registration goals

    Maintain high customer satisfaction ratings based on explicit criteria set by the company

    Handle customer concerns, provide appropriate solutions and alternatives, and follow up to ensure resolution

    Recommend additional services to customers by understanding their needs

    Maintain a clean and safe facility at all times

    Boost morale and help maintain a positive work environment

    Restock and clean all restrooms and shower/changing areas

    Understand and showcase knowledge in all of our programs and facilities

    Assist with time sensitive projects by deadlines given

    Provide effective rebuttals to customers who are looking to release their lesson schedule

    General Qualifications:

    Must be at least 17 years old

    Must have at least 2 years of customer service experience

    Minimum of a high school diploma

    Certified in CPR (Adult, Child, Infant), AED, and First Aid

    Able to exhibit a strong passion for helping others

    Possess a strong background in customer service

    Proficient in typing; at least 40 WPM

    Ability to “close the deal” and acquire new families that are interested in our services

    Ability to multi-task, prioritize and manage time effectively

    Open to coaching and training to increase customer acquisition performance

    Must have strong communication skills in person and over the phone

    Must be able to showcase the ability to actively listen

    Must have the ability to adapt and respond to different types of personalities

    Must always remain professional and courteous with customers

    A Few Other Things We Look At:

    We love people with a positive mindset who are fantastic team players

    A strong conversationalist who can be personable and connect with people

    Critical thinkers that can empathize with our families to ensure they have a positive experience with us

    Someone who is confident, adaptable, ambitious, and an achiever

    People who are committed and reliable

    Someone who is teachable, respectful, outgoing, and motivated

    Individuals who are open to receiving feedback and are always willing to learn

    Important Safety Measures Taken:

    Partitions in place to maintain social distancing

    Reusable company facemasks issued to be worn in the workplace

    All customers and employees will be responsible for taking their own temperature using our mounted, touch-free forehead thermometer.

    EPA approved cleaning agent provided to clean shared surfaces on a regular basis

    Professional deep cleaning performed on a nightly basis

    Disinfectant and related supplies are available to all employees