SUMMARY:

The Studio Coordinator is a key holder and accountable for all front desk operations including phone, retail sales, cash transactions, client POS (Ponit-of-sale) activities, customer service standards, and general day to day operations. Looking for a CLOSER 3:00pm-8:00pm WED thru FRI ; 1:00pm -6:00PM on SAT; 11:00am to 4pm on SUN.

ESSENTIAL FUNCTIONS:

Responsible for implementation of customer service standards for all internal and external customers. Goal is to exceed customer expectations from initial inquiry to on-going customer relationship management. Enthusiasm/ENERGY and love for people is a MUST!

Responsible for recognizing and communicating with Studio Manager regarding areas for process improvement. Actively engage in implementation of ongoing process improvement including timely and accurate reporting of Incident Reports.

Responsible for maintaining a clean and professional environment including daily cleaning checklists and other cleaning duties as needed.

Accountable for efficient and effective day-to-day operations that achieve front desk service standards. Will follow all policies and procedures to accomplish these standards. Includes: opening duties, greeting clients, answering phones, making appointments, retail sales, cash transactions, customer check-in/check-out, appointment confirmation calls, closing duties.

STRONG SALES skills with the ability to close packages and upsell products.

Other duties as assigned in the spirit of teamwork.

Follows safety standards in all aspects of performance of the above functions, reports/removes unsafe equipment and attends safety/training education sessions.

EQUIPMENT:

Phone, Computer/Keyboard, Computer Printer, Misc. Office Supplies, Vacuum Cleaner/Shop Vac.

ADDITIONAL FUNCTIONS:

Coverage of shifts in short-notice/emergency situations (sickness, etc.)

Customer contacts and rescheduling if needed.

Participate in defined community outreach requirements (volunteerism/events)