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Assistant Studio Manager

Waxing the City of King of Prussia

Assistant Studio Manager

King Of Prussia, PA +1 location
Full Time
Paid
  • Responsibilities

    Summary

    The Assistant Studio Manager is accountable for all day-to-day operations and supply inventory and also works closely with owner(s) to help oversee human resource management, public relations/marketing, customer service/relationship management, and fiscal accountability. MUST HAVE PA Esthetician or Cosmetology License

    Essential Functions

    Responsible for implementation of customer service standards. Goal is to exceed customer expectations from initial inquiry to on-going customer relationship management.

    Responsible for maintaining adequate supply inventory for site operations.

    Assist in marketing and public relations. Efforts include planning and implementation of marketing booth at special events, literature distribution, and other efforts TBD to strengthen referral network.

    Assist in human resource management. Responsible for Studio Coordinator schedules and coverage during all working hours and coordination of time off requests for both Studio Coordinator and Cerologist roles. Duties also include involvement in hiring/firing, disciplinary action, training and development. Assist with payroll processes.

    Responsible for constant monitoring of safety for all individuals (internal customers, external customers, vendors, visitors, volunteers/interns) within our facility or on our physical grounds.

    Plan and implement on-going safety processes.

    Responsible for recognizing and communicating with owner(s) regarding areas for process improvement. Assist in planning and implementation of ongoing process improvement.

    Accountable for efficient and effective day-to-day operations that achieve service standards and fiscal outcomes. Assist with development of policies and procedures to accomplish these standards.

    Responsible for being a “working manager”, which means all Essential Functions indicated in Studio Coordinator or Cerologist role summary also apply to Studio Manager if dual role.

    Other duties as assigned in the spirit of teamwork.

    Follows safety standards in all aspects of performance of the above functions, reports/removes unsafe equipment and attends safety/training education sessions.

    Additional Functions

    Responsible for coverage of shifts in short-notice/emergency situations (sickness, etc.).

    Overall salon cleanliness and appearance.

    Overall salon maintenance, repair, and upkeep.

    Participate in defined community outreach requirements (volunteerism).

    Role Scope & Complexity

    The Assistant Studio Manager reports directly to all members of ownership and is accountable for all aspects of business operations. The Assistant Studio Manager is first point of contact for all day-to-day operations.

    This position works closely with owner(s) to identify needs, develop processes, and implement strategies to meet organizational objectives. This position is also very involved in human resource management including hiring/firing, training and development, safety and process improvement activities.

    The Studio Manager is accountable for meeting established customer service standards focusing on both internal customer (staff, volunteers, interns, vendors) and external customer (current clients and all potential customers).

    Supervisory Responsibilities

    Directly Reporting: Studio Coordinator and Cerologist

    Scope of Supervisory Responsibilities: Assists in employee hiring/firing, training and development, disciplinary action, payroll and scheduling.

    Minimum Qualifications

    Required

    Licensed Esthetician or Cosmelogist

    Leadership Skills

    Written and Verbal skills

    Team player within team environment

    Exceptional Customer Service

    Multi-tasking

    Detail Oriented

    Job postings listed on this site are with independently owned and operated franchised Waxing the City studios. Any application or other information submitted through this site is transmitted directly to the identified location. Each franchised Waxing the City studio is responsible for making its own local hiring decisions, determining compensation, benefits, and other terms of employment. Waxing the City Worldwide, LLC does not direct or participate in employment conditions or decisions at franchised locations. By submitting an application or information through this site you acknowledge that you are applying for employment with a franchised studio location and not Waxing the City Worldwide, LLC.

  • Locations
    King Of Prussia, PA • King of Prussia, PA