LOVE WHAT YOU DO

At Waxing the City, we are passionate about helping our clients look and feel their best. We believe that Call Center Representatives set the tone for a client’s overall experience with the brand. This position is the first touchpoint with clients, so it is a very important role to the success of the studio(s). We hire Call Center Representatives who will share our commitment to providing a caring culture and welcoming atmosphere not found anywhere else. Being a part of Waxing the City means you are part of something bigger – you’re a part of improving the self-esteem of the world.

We are seeking an individual who thrives in a collaborative, fun, and busy environment. This person is a team player who will be able to confidently promote our services and products, is self-motivated, and remains curious and ready to learn about the latest and greatest in the beauty industry.

SUMMARY:

The Lead Call Center Representative is a key position in creating the ultimate client experience and to oversee/coach other Call Center Representatives. The Call Center Representative must create an impression of warmth, professionalism and efficiency. Do you think quick on your feet and find solutions that creates balance even in times of distress? Are you able to troubleshoot and help coach multiple employees? If this sounds like you, then we’d want to hear from you.

ESSENTIAL FUNCTIONS: Assist with client inquires, educate clients about our service offerings, product selection and membership program. Additionally, this position will manage the schedule for multiple different studios and provide creative solutions to problems helping maximize the client experience and provide support to the service providers.

ADDITIONAL FUNCTIONS:

Rescheduling clients if needed.

Oversee other Call Center Reps to keep them on track

Be able to train new employees and do ongoing coaching with current employees

Booking clients to correct studio location with preferred Cerologist.

Responding to SMS client inquiries.

Communicating with Cerologist and Managers across multiple studios to relay any important information.

Checking each studios schedule daily to reach out to any unconfirmed clients to confirm or remove from schedule.

ROLE SCOPE AND COMPLEXITY:

The Call Center Representative reports directly to Call Center Manager and indirectly to all members of ownership and is accountable for all aspects of call center operations. The Call Center Representative is accountable for meeting established customer service standards for internal and external customers.

MINIMUM QUALIFICATIONS:

Required:

The ability to demonstrate customer experience skills

Effective communication skills including, but not limited to, initiating and managing client conversations

Able to demonstrate problem solving skills

Willingness to collaborate with team members

Exceptional Customer Service

Ability to juggle multiple tasks simultaneously

Detail oriented

Preferred:

Experience in salon/beauty environment/retail sales or call center

BENEFITS/PERKS:

Competitive Compensation

Great Company Culture

Growth Opportunities

Job postings listed on this site are with independently owned and operated franchised Waxing the City studios. Any application or other information submitted through this site is transmitted directly to the identified location. Each franchised Waxing the City studio is responsible for making its own local hiring decisions, determining compensation, benefits, and other terms of employment. Waxing the City Worldwide, LLC does not direct or participate in employment conditions or decisions at franchised locations. By submitting an application or information through this site you acknowledge that you are applying for employment with a franchised studio location and not Waxing the City Worldwide, LLC.