Job Description

WEDDING SHOPPE IS HIRING A CUSTOMER SERVICE REPRESENTATIVE!

Dream of working in the wedding industry? Looking for a wedding job near you? Wedding Shoppe is looking to hire a Customer Service Representative to provide customer service and sales assistance in person and via phone, email, and live chat.

At Wedding Shoppe, we believe that every couple deserves to feel special on their big day, no matter their budget. For over 40 years, we have helped countless couples find their dream wedding attire. We seek employees with genuine passion for our couples and a desire to create happiness within everyone who walks through our doors. We value our team members and the close-knit community we build with our employees. Every employee is a vital part of our company and a vital part of creating happiness for every couple we meet.

THE POSITION

Our Customer Service Representatives are responsible for providing high-class customer service in-person as well as over the phone, by email, and live chat. This customer-focused position includes helping check couples in for their appointments, efficiently handling all incoming calls, guiding customers through the sales process, and more!

What does it take to be a Customer Service Representative? You have a passion for helping people find exactly what they need. You have experience working in a fast-paced environment and love adapting as needed. You love answering questions and providing resources for others. You appreciate organization and have a developed sense of time management. You have fantastic communication skills and communicating with a large variety of customers, manufacturers, and more.

RESPONSIBILITIES

• Warmly welcome brides and grooms into our store and check them in for their appointments 
• Professionally and efficiently handle all incoming calls, using a multi-line phone system
• Promptly respond to all customer emails, voicemails and live chat inquiries
• Assist customers through the sales process via phone and the Internet
• Inform customers of Wedding Shoppe's contracts policies, payments, etc.
• Complete all orders and necessary paperwork in a timely, accurate manner
• Communicate with manufacturers regularly

QUALIFICATIONS AND SKILLS

• 1 year of customer service experience
• Excellent written and verbal communication skills, with a professional phone etiquette
• Well organized and detail oriented
• Strong problem-solving skills
• Ability to multitask in a fast-paced environment
• Ability to work under pressure
• Proficient with Microsoft Office

As a company we've identified an accurate, authentic list of core values - one our team already lives and works by.  Wedding Shoppe's core company values:

• Adaptable
• Create Happiness
• Extraordinary
• Self-Motivated

BENEFITS

• Health, dental and vision insurance
• Individual retirement account (IRA) with company match
• Paid holidays
• Paid time off - even for part time positions!
• Supportive and friendly team members

If this position piques your interest, we would love to hear from you!   Please include a personalized cover letter in your application. Be sure to include why you would be great for this position!  Be specific about what excites you about this position and why Wedding Shoppe is the perfect fit for you. 

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