Weekend/Evening Family Services Coordinator

Reports To: Mission services Director

Status: Part-time Position – Non-Exempt

Hours : Float for shifts that include Monday- Friday 5:00 PM- 10:00PM, Saturday 8:00AM – 10:00PM, Sunday 8:00AM- 5:00 PM. Holiday, vacation, and weekend coverage required. Hours subject to change. Attendance at staff training and meetings required.

The Weekend/Evening Family Services Coordinator is responsible for maintaining House operations during the weekend. Primarily, the responsibility of the Weekend/Evening Family Services Coordinator is to ensure a welcoming, safe, and clean atmosphere in which RMHC West Michigan guests receive the rest and care needed to support their hospitalized children. The Weekend/Evening Family Services Coordinator oversees facilities, housekeeping, meal and pantry management, administrative duties, and other house operations that occur over the weekend.

Weekend/Evening Family Services Coordinator Responsibilities:

Guest Services:

• Encourages and facilitates a sense of community and a restful atmosphere by remaining visible, accessible, and approachable to guests. Ensure guest requests are processed promptly.
• Identifies special family situations and notifies the Mission Services Director as appropriate. Ensure proper paperwork and processes are followed. Deescalates conflict as necessary.
• Completes detailed and timely clerical and administrative duties, including but not limited to shift notes, family paperwork, data entry, roster updates, and other projects as assigned by the Mission Services Director.
• Supports occupancy management through room turnover, coordinating check-ins, house orientation, check-outs, and maintaining all necessary recordkeeping related to these tasks.
• Supports execution of evening meals for families and assists in food pantry inventory management and monitoring supply levels for replenishment.
• Welcomes, manages, and supervises weekend volunteers working alongside the Mission Services Director.

Facilities:

• Executes emergency response procedures, including weather emergencies and troubleshooting maintenance and facility-related issues.
• Reports damage and repairs needed to the Mission Services Director in a timely fashion in accordance with policies and procedures.
• Ensures house security by completing regular building walk-throughs and security checks and maintaining the security of House entrances.
• Maintains clean, comfortable living and office spaces by cleaning common areas of the House, assisting with House laundry, emptying trash and recycling bins, and restocking supplies as needed.
• Assists in tracking incoming in-kind donations and storing items.

General Responsibilities:

• Demonstrates knowledge and understanding of RMHC West Michigan policies and procedures.

• Participates in all scheduled staff meetings and training courses.

• Contributes to RMHC West Michigan team efforts by maintaining positive, supportive, and flexible working relationships with fellow staff and volunteers.

• Performs other duties as assigned.

• Proven excellence in organization, prioritization, and attention to detail are essential.

• Punctual, reliable, supportive, and trustworthy team player, maintaining a positive attitude.

• Able to work effectively with diverse populations and teams.

• Poised and diplomatic in stressful situations. The ability to de-escalate conflict is essential as families face healthcare crises. Demonstrating empathy for families is essential.

• Sound decision-making, flexibility, and problem-solving skills.

• Excellent verbal and written communication skills.

• Able to self-initiate and work independently.

• Experience with household or hospitality management, environmental services, residential programs, or human services preferred.

Weekend/Evening Services Coordinator Qualifications:

• Proven excellence in organization, prioritization, and attention to detail are essential.

• Punctual, reliable, supportive, and trustworthy team player, maintaining a positive attitude.

• Able to work effectively with diverse populations and teams.

• Poised and diplomatic in stressful situations. The ability to de-escalate conflict is essential as families face healthcare crises. Demonstrating empathy for families is essential.

• Sound decision-making, flexibility, and problem-solving skills.

• Excellent verbal and written communication skills.

• Able to self-initiate and work independently.

• Experience with household or hospitality management, environmental services, residential programs, or human services preferred.

• Willingness to be contacted off duty in the event of emergency situations.

• Ability to meet hospital and healthcare partner requirements, which may include proof of vaccinations, health screenings, and compliance with site-specific safety protocols or trainings.

• 2-4 years of professional experience preferred.

Physical demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• The employee is regularly required to walk, sit, and stand.
• The employee is required to execute our emergency protocols including walking two flights of stairs to help with evacuation.
• The employee is required to transfer house laundry between washers and dryers, fold and put away laundry.
• The employee is required to transport and dispose of trash into the dumpster and recycling bins.
• The employee is required to move family meals including arranging them on multiple shelves in the garage freezer.
• The employee is required to pull items from shelves for restocking.
• The employee will be required to lift up to 25 pounds.
• The vision requirements include close, distance, peripheral, and depth perception.

Equal Opportunity Employer