Benefits:

401(k)

Employee discounts

Training & development

The Well Studio is a comprehensive, boutique fitness studio offering Yoga, Pilates, Group Fitness along with 1 on 1 and small-group training. At the Well Studio, we do things differently, going beyond the ordinary! We offer all the benefits of a traditional gym in a safe and inclusive, holistic-health conscious environment. We have broken away from many of the traditional fitness center experiences to create an environment that reduces stress and alleviates anxieties associated with the gym setting; while going back to the basics to teach, train and educate our community on traditional, functional fitness and strength training for longevity.

Our staff is comprised of caring, certified experts who are highly motivated to help our clients achieve their health and fitness goals. We set ourselves apart as community builders and wellness disruptors who want to help our clients thrive! The Well Studio is hiring for a Welcome Desk Associate who is upbeat, has an impeccable attention to detail, brings positive energy to every human interaction and is fun to be around.

Fitness Industry experience strongly preferred. Hospitality experience appreciated! We are specifically seeking motivated individuals with stellar customer relationship skills to take two weekday evenings (1pm-8pm) and one weekend day (7am-1pm) plus substitute shifts; Please be able to commit to 8-20 hours weekly. Make our students smile, keep them active and engaged while growing your career with our team! We pride ourselves on developing and promoting from within and would love the opportunity to help you grow while offering consistent weekly shifts.

Role & Responsibilities

Provide an exceptional member experience

First Visits, Outreach, Tours, Rapport

Maintain the studio consistently clean

Utilize Checklists – opening, evening, weekend and weeks

Updates to Boards, Screens, and Flyers

Ensuring membership growth through complete and accurate input into CRM Platfrom

Nurturing prospects and leads (administrative component)

Diligent follow-up to ensure consistent interaction and ultimately, conversions.

Encouraging referrals through member conversations and guest passes.

Sell memberships and a-la-cart services base on what's most applicable to and supportive of the member's needs.

Knowing all details of what The Well Studio offers

Classes, Special Events, Workshops, and Retreats

Monthly Boards & Campaigns

Trainers'/Instructors' Specialties

Special memberships (e.g. Health Plans or Intro Offers)

Wellness Living capabilities – apps and booking classes/events/appointments

Expectations

Actively engage with members/guests

Ensure accurate class/appointment check-ins

Intro/tour EVERY First Visit

Solve member issues, questions & bookings

Complete and maintain ALL client profile fields in CRM

Review and follow up with prospects and new members

Pull leads through to conversions; appropriate sale for the client's needs

Maintain a spotless facility with frequent walk-throughs and continual cleaning

Communicate effectively with Well Studio Staff

Smile, greet, & have FUN!

The ideal candidate will have experience with

Hospitality Management

Lead Development & Nurturing

Fitness Industry Sales and Member Management

Customer Service/Customer Relationship Management

Managing the Customer Experience

CRM and Member Management Technologies

Join our team! Employees receive an all-inclusive complementary membership to workout as often as you like, engage with our community and maintain your own healthy lifestyle. We also offer retirement savings along with highly competitive pay with direct involvement from our supportive leadership team.

THE WELL STUDIO PROVIDES AN ATMOSPHERE TO SUPPORT AND INSPIRE PEOPLE OF ALL AGES AND FITNESS LEVELS TO LIVE A HAPPY AND HEALTHY LIFE. WE STRIVE TO MAKE A DIFFERENCE THROUGHOUT THE COMMUNITY BY CHANGING LIVES IN A POSITIVE WAY THROUGH MOVEMENT, MINDFULNESS, BREATH, AWARENESS AND EDUCATION!