Benefits:

Attendance Based Bonus

401(k)

401(k) matching

Dental insurance

Health insurance

Vision insurance

JOB SUMMARY: The Counter Representative will be responsible for assisting customers with purchasing and ordering products focusing on gases and welding/industrial supplies. Duties will also include receiving incoming stock, and picking, packing, and shipping outgoing orders

Accountabilities:

· Assisting customers in store as well as by phone to purchase and order products.

· Performing customer service activities such as answering questions, resolving challenges, tracing order statuses or product shipments.

· Evaluating and recommending appropriate product, equipment, and/or programs to customers based on need.

· Promoting 'add-on' sales of gases and high margin hard goods accessories

· Keeping retail store stocked with merchandise, and maintains product pricing labels

· Handling cash and charge account transactions

· Processing cylinder returns, exchanges and purchases

· Unloading/loading gas cylinders to maintain stock on cylinder dock

· Loading trucks and trailers with outgoing product

· Maintains inventory storage locations, and product identification labels

· Maintains cleanliness and neatness of Retail Store and Counter, and the warehouse work areas

· Maintains customer records and files, including keying orders, accurate account setup information, and appropriate pricing discount information

· Works closely with and provides sales support to the Inside Sales team

Required Skills/Abilities:

· Excellent customer service skills

· Strong verbal and written communication skills

Education & Experience:

· High school diploma or equivalent required

· 1+ year(s) of Customer Service/Inside Sales/Counter Sales a plus

· Knowledge or experience in gas, welding and safety supply industry is a plus

· Will train without experience.

Physical Requirements:

· Must be able to move compressed gas and liquid cylinders; Lift 50-75 pounds frequently and maneuver 100+ pound cylinders (rolling, using a cart, etc.)

· Performing work during prolonged periods of standing (up to eight hours) is necessary