It’s an exciting time to join the WellSense Health Plan, a growing regional health insurance company with a 25-year history of providing health insurance that works for our members, no matter their circumstances.

POSITION DESCRIPTION

Job Summary:

The Strategic Initiatives Office Manager of Enterprise Project Management Office is responsible for leading and developing a staff of project coordinators and project managers. The Manager will build best practices that will serve internal (and sometimes external) customers and business partners. They will exercise strong leadership and collaboration skills to manage and develop a team of project professionals. They will act as a conduit and leader within the organization to help transform the Strategic Initiatives Office and Enterprise Project Management Office into a center of excellence in the project management discipline.

The Manager of Enterprise Project Management will also ensure the successful implementation of WellSense’s strategic initiatives by ensuring that project coordinators and project managers adhere to project management best practices. They will act as a mentor, leader, and escalation point of contact for project delivery as needed.

The Manager functions as a capacity and demand planner for the department. Utilizing the department’s Portfolio Management software and/or process, they are responsible for assessing incoming project demand against current project management capacity to make recommendations about timing and resource allocation.

Our Investment in You:

• Full-time remote work
• Competitive salaries
• Excellent benefits

Key Functions/Responsibilities:

• Assigning resources based on their experience and skill set/capabilities. Hiring new staff based on project budgets. Providing Project Managers with ongoing resource management and related support. Monitor employee utilization, workload, and overtime hours. Mitigate resource concerns by reallocating resources, adjusting goals, or assigning additional staff. Documenting processes and maintaining documentation (including working with HR). Maintain organizational charts and resource directories.
• Drive development in managing project scope.
• Drive development of project budgets/forecasts (e.g., cost benefit analysis (CBA), capital planning, staffing impact analysis/assessment).
• Drive development in building and maintaining project schedules.
• Proven track record in project management, meeting project milestones on large scale, complex initiatives, and negotiating for key resources
• Measurement: Leads efforts to document and articulate business ROI, leads ongoing discussions with Stakeholders at every level to ensure success of projects and functions.
• Collaborate on risks and issues around schedules, risk mitigations, issue management pans and Escalations. Ability to coach staff through complex problem solving and strategic risk/issue management.
• Maintain portfolio repository (Planview Projectplace) and sets standards for artifacts including charter, project plans, and logs for change requests, risk, issues, actions, assumptions, decisions and dependencies, and other pertinent project documentation.
• Establish training and employee development processes for team related to achieving high performance against core project management competencies
• Hire, lead and develop team of highly capable Project Managers & Project Coordinators
• Establish short and long term goals for both the department and for the individuals on the team.
• Provide functional and skill growth guidance, and training opportunities to those managed. Assist employees in growing along their chosen career path
• Maintain a team culture of collaboration, learning, innovation and execution excellence
• Proven ability to effect change and meet business goals, monitor progress, and take corrective actions when necessary
• Track the results, impact and over all capacity of staff. Provide management with reports as needed to run department.
• Execute Resource Management assessment and assign resources to enable project s as work moves through the Governance process.
• Short (1-3 month) and long (6-12 month) term resource planning and workload management assessments , providing guidance and capacity predictions to leadership for long term planning
• Demonstrated excellence with practices including resilience and resourcefulness, cultivating team engagement, developing others, communicating enterprise purpose, and facilitating execution plans
• Provide day to day direction, guidance and coaching to the team. Provide guidance and coaching on encountered situations, best practices, and next steps.
• Mentor and train new staff in departmental discipline, to include classroom instruction and hands-on training.
• Demonstrate and act as the subject matter expert for department function to include assisting in updating/maintaining standard work, tools, templates and training materials for staff
• Support the SIO and the enterprise through consistent adherence to PMO/gating processes and Project /Program management processes. Supporting the team in managing and maturing waterfall, agile, and/or process engineering methodologies

Defines standards, templates, best practices, SOPs, methods, and tools for the department's domain of expertise.

Supervision Exercised:

• This role directly or closely supervises approximately 5-10 staff members.

Supervision Received:

• General supervision from the Director of EPMO is received weekly or as needed.

Qualifications: __

Education Required: __

• Bachelor’s degree in Business Administration or an equivalent combination of education, training and experience

Education Preferred:

• Possesses valid PMP and/or PgMP or equivalent experience
• Completed advanced project management education

Experience Required: __

• 5 - 10 years of project management experience and extensive professional knowledge of market/industry trends
• Successfully managed projects with 10 or more FTEs through full project lifecycle

Experience Preferred/Desirable:

• 5+ years’ experience with a Health Plan, or other Healthcare Experience
• 5+ years’ experience with Medicaid or Medicare managed Health care or health plan
• Hands on experience with PPM tools and software (Plan View/Project Place, Asana, Microsoft Project, etc.)
• Experience in SAFe Agile methodology
• Experience in developing and managing to budgets

Required Licensure, Certification or Conditions of Employment:

• Successful completion of pre-employment background check

• Demonstrates resilience & resourcefulness while operating in a matrixed, fast-paced environment.

• Demonstrated learning agility

• Demonstrated ability to be flexible and adapt to changing priorities.

• Demonstrated ability to perform in a complex matrixed environment across departments

• Demonstrated ability to communicate both verbal and written with key stakeholders to ensure clarity & understanding of expectations.

• Effectively works enterprise wide to drive results

• Actively seeks engagement from team members and reinforces roles and responsibilities.

• Demonstrated critical thinking skills having identified and solved business problems

• Able to analyze situations quickly and assess impact to prioritization.

• Coaches others in selecting and using appropriate problem solving methods.

• Advanced understanding and application of complex Change Management

• Ability to translate data, results and information into engaging executive summaries and Power Point presentations

• Demonstrated ability to assess and communicate broadly complex problems and weigh potential actions for feasibility and value. Able to be decisive as a decision maker, or able to provide recommendations & rationale when supporting other decision-makers.

• Self-motivated, value-oriented with a mindset of continuous learning. Demonstrated organizational and time management skills

• Excellent at facilitation and relationship management skills. Able to coach others and discuss facilitation strategy.

• Possesses extensive working knowledge of enterprise strategy and able to apply that understanding to influence or guide project stakeholders

• Cross-functional leadership and stakeholder engagement, with the ability to align people related strategies and recommendations with business objectives

• Extensive knowledge of project management industry and trends.

• Leads discussions in a way that builds trust and inspires action among the audience.

• Outcomes Focus: Exhibits expertise in influencing business strategies, managing through obstacles efficiently and ensures alignment and impact of the strategic plan

• Strong focus on service to internal and external customers. Recognition of the enabling nature of project management.

• Highly proficient in the use of Microsoft Office Products (PowerPoint, Excel, Word. Visio etc.)

• Manage multiple assignments at the same time

• Demonstrated Coaching And Mentoring Ability.

• Excellent analytical and problem-solving abilities

• Advanced understanding of Agile and Lean values, principles, and practices

Working Conditions and Physical Effort:

• Ability to work East Coast business hours.
• Regular and reliable attendance is an essential function of the position.
• Work is normally performed in a typical interior, home office work environment.
• No or very limited physical effort required. No or very limited exposure to physical risk.

About WellSense

WellSense Health Plan is a nonprofit health insurance company serving more than 740,000 members across Massachusetts and New Hampshire through Medicare, Individual and Family, and Medicaid plans. Founded in 1997, WellSense provides high-quality health plans and services that work for our members, no matter their circumstances.

*WellSense will require proof of COVID-19 vaccination(s) as a term of employment for all employees. The company may make exceptions to this requirement in certain limited circumstances for religious or medical purposes.

Required Skills

Required Experience