Job Description

CLINICAL QUALITY OUTREACH SPECIALIST (27 OPENINGS)

DEPARTMENT: Medical

REPORTS TO: Clinical Quality Outreach Manager

STATUS: Full-Time, TEMPORARY UNTIL 5/31/23

FLSA: Non-exempt

ORGANIZATION INFORMATION

WellSpace Health believes that everyone deserves to be seen, no matter who you are, where you come from, where you work or what place you call home. We see you and are here for you. To that end, we’ve committed ourselves to finding solutions for our community’s health and wellbeing to achieve regional health through high quality comprehensive care.

Our focus has always been to offer a full range of quality medical care, dental care, mental health and behavioral health services, and enabling services to underserved people. We do this by placing ourselves within the communities we serve and employing outstanding healthcare professionals who are devoted to our mission.

We are a Federally Qualified Health Center (FQHC) and are accredited by the Joint Commission for Ambulatory Care and Behavioral Health. We’re also certified by the Joint Commission as a Primary Care Medical Home and a Behavioral Health Home.

POSITION SUMMARY

The Clinical Quality Outreach Specialist plays an active role in assisting with the facilitation of WellSpace Health’s community outreach plans for increasing vaccinations for COVID-19, flu, etc. Responsibilities include working in WSH health centers, community events and organizations to help to overcome patient and community vaccination hesitancy. Will work directly with the Quality, Medical, and Operational staff. The Clinical Quality Outreach Specialist will play an active role in interventions and community events such as health fairs, sporting events, etc. that will help to increase the number of people who get COVID-19, flu and other vaccinations. Will assist with the development, implementation and evaluation of outreach projects related to vaccinations. The specialist will be trained on the job.

REQUIRED QUALIFICATIONS

• High school diploma, GED or equivalent.
• Fluency in additional languages preferred.
• Demonstrated commitment to the provision of services for the underserved and sensitivity working with a variety of people from low-income populations, with diverse educational, lifestyle, ethnic, and cultural origins; disabled, homeless, substance users, and/or physiologically impaired.
• Communicate clearly and concisely, both verbally and in writing and demonstrate a high level of listening skills.
• Excellent interpersonal skills.
• Strong customer service experience including active listening, problem solving, and the ability to remain calm in emotional or stressful situations.
• Commitment to HIPAA and ability to abide by standards of professional ethics and maintain confidentiality.
• Compliance with all state and federal laws and regulations as they pertain to position including infection control, sexual harassment, Mandated Reporting, Scope of Practice, OSHA, etc.
• Assist and support the Center/Department/Program to meet standards of High Reliability.
• Must have valid driver’s license and insurable driving record.
• Ability to work extended hours and/or weekends at community events and programs.

ESSENTIAL RESPONSIBILITIES

• Assists with planning, designing, implementing, and maintaining the outreach to support our vaccination program including community events such as health fairs, sporting events, church or other community programs.
• Attends community events to educate on overcoming vaccination hesitancy and increasing vaccination rates.
• Works with patients in our health centers to improve vaccination rates by providing education and other support to health center staff to overcome vaccine hesitancy and obtain vaccinations.
• Maintains and adheres to confidentiality, and privileged communications (patient, employee, and organization).
• Performs other duties as assigned.

BENEFITS

Successful candidate will receive regionally competitive salary, above average health benefits at reduced costs, company paid life insurance & long-term disability insurance, additional voluntary retirement plan with company match and no vesting schedule requirement. Dependent on working 30+ hours per week.

• Paid bereavement and jury duty leave
• 11 paid holidays per year
• Paid time off
• Paid sick leave
• Flexible Spending Program
• Company paid malpractice insurance for all providers
• Professional development hours offered annually

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The work environment is characteristic of a medical clinic environment. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit; use hands and arms to reach. The employee is also required to stand; walk; and reach with hands and arms. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus. The employee must also possess hearing and speech to communicate in person and over the phone. The noise level in the work environment is usually quiet.

The employee may be in contact with individuals and families in crisis who may be ill, using substances and/or not attentive to personal health and safety for themselves or their homes. The employee may experience a number of unpleasant sensory demands associated with the client’s use of alcohol and drugs, and the lack of personal care. The employee may also be exposed to bodily fluids (blood, urine) and hazardous chemicals.

WellSpace Health is committed to the principals of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is the intent of WellSpace Health to maintain a work environment free of harassment, discrimination, or retaliation because of age, race, religious creed, color, national origin, ancestry, physical disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth, breastfeeding and/or related medical conditions), gender, gender identity, gender expression, sexual orientation, military or veteran status, or any other status protected by federal, state or local laws. WellSpace Health is dedicated to the fulfillment of this policy in regard to all aspects of employment, including but not limited to recruiting, hiring, placement transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WellSpace Health is an Equal Opportunity Employer

Company Description

WellSpace Health has provided care and support to individuals and families throughout the Sacramento region since 1953. Our focus has always been to offer a full range of quality medical care, dental care for children and adolescents, mental health and behavioral health services to underserved populations. We do this by placing ourselves within the communities we serve and employing outstanding healthcare professionals who are devoted to our mission. WellSpace Health is a statewide leader in designing and delivering integrated care that treats the whole person, body and mind. Our people-first approach to comprehensive healthcare means that patients are embraced by a “blanket of care” delivered with competence and compassion.