SENIOR PRACTICE MANAGER FOR BOTH LEBANON COUNTY RESIDENT PROGRAMS/LOCATIONS

SECOND LOCATION WELLSPAN FAMILY MEDICINE - ELCO

GENERAL SUMMARY: Under general supervision, manages clinical, business office and other administrative functions of an ambulatory site which may consist of a large single service, multiple practices or multiple services.

DUTIES AND RESPONSIBILITIES: The following are essential job accountabilities: 1 Coordinates and integrates services within the department/service line/entity, with other departments/service lines/entities, and with the System's primary functions. Participates in the selection of outside services, if needed. 2 Continuously assesses and improves the department/service line/entity/System's performance. Maintains appropriate quality control/assessment programs (if applicable). 3 Actively utilizes improvement strategies/tools to positively impact all aspects of operations. 4 In cooperation with departmental/services line leadership, manages all on-site activities in such a way that promotes the satisfaction and welfare of the patients visiting the site. 5 Facilitates the purchasing of supplies, pharmaceuticals and office goods by working collaboratively with materials management. Assists in selection of outside services; resolves issues related to services provided by outside vendors. 6 Works in partnership with lead physician to solve problems, resolve conflicts and enhance operations, quality and safety. 7 Communicates operational issues to level of organization required to obtain timely and effective resolution. 8 Promotes reporting of events and tracks trends to identify potential improvement opportunities. 9 Establishes service recovery protocols; trains and empowers staff to address patient concerns; assures all patient issues are appropriately addressed.

Required Skills

Bachelor's Degree, or current enrollment in a Bachelor's Degree Program Required

3-5 years Practice Management preferred; demonstrated experience in budget preparation, finance control, and employee supervision

Experience with Resident programs preferred

Required Experience

Bachelor's Degree, or current enrollment in a Bachelor's Degree Program Required

3-5 years Practice Management preferred; demonstrated experience in budget preparation, finance control, and employee supervision

Experience with Resident programs preferred