Medical Assistants support practitioners and other members of The WellTrust Medical Team by providing information, services & assistance to patients. Medical Assistants work under the Patient Operations Manager(s) to assist with maintaining efficient patient flow and quality care during clinic hours.

Responsibilities:

• Answer and triage inbound calls, emails, texts, and voicemails.
• Maintain patient charts in the EMR with clear and effective documentation.
• Coordinate and confirm patient consultations.
• Provide appropriate patient education based on medical directives and company policies.
• Convey medication orders to the pharmacy from the providers as needed.
• Identify and thoroughly document adverse event information and appropriately escalate concerns to the Patient Operations Manager(s).
• Coordinate additional patient services as directed by the Provider team.
• Perform administrative tasks needed in order to maintain and enhance overall clinic efficiencies to deliver timely, optimal, and quality patient care.
• Participate in performance improvement activities, staff training, and weekly team huddles.
• Work with other team members and managers to implement daily duties and new programs.

Job Requirements:

• A High School diploma or GED is required; Associate Degree is preferred.
• Medical Assistant Certification required.
• Minimum of 4+ years in health education, patient navigation, and/or health clinic patient assistance field preferred.
• Current CMA or RMA is required.
• Skills & Abilities:
• Strong written and oral communication skills.
• Must be detail-oriented and able to handle multi-tasks.
• Strong cognitive abilities, including verbal reasoning, critical thinking, and analytical ability.
• Excellent customer service skills.
• Ability to learn, take instruction, and apply it to daily operations/tasks.
• Highly proficient in computer applications, including Microsoft Office software platforms, and experience using a document management system. Aptitude to learn other computer systems including EMR platforms.
• Multilingual capabilities are preferred.