Job Description

Welligent, a fast-growing Electronic Health Record (EHR) software vendor, is seeking an Application Analyst II who will be responsible for managing customers migration onto Welligents EHR using the standard implementation lifecycle for assigned projects. This position is currently remote but once Covid-19 restrictions are lifted, some travel or occasional work from the Welligent Office in Norfolk, VA may be required.

This project resource shall serve as the primary Welligent Subject Matter Expert for clinical and related items and is responsible for identifying gaps between the software and contract requirements, requirements definition, and guiding configuration. The Application Analyst II is responsible for providing solutions which support migration of the customer current state to future state functionality in Welligents software through direct interaction with end-users and customer leadership.

As part of Welligents Implementation Department, this resource shall be responsible for customer discovery, business analysis, configuration, and successful knowledge transfer for Welligent Implementations. Working with the Welligent Project Managers; communicate deficiencies, request escalation, define customer weaknesses, and provide status information to deliver projects according to plan. For all customer-facing meetings, including application demonstrations and training, provide detailed agendas and worksheets to the customer with time for review prior to the meeting. The Application Analyst II will be assigned to lead customer implementations of small to medium size and complexity. The Application Analyst II is expected to have working knowledge of other EHR products and become proficient on Welligents software/services within 3 months.

RESPONSIBILITIES

• Manage the clinical needs of multiple Welligent software implementations
• Following Welligents Implementation process and procedures, responsible for the efficient and successful implementation of all assigned customer projects
• Responsible for the customer success and satisfaction with the Welligent Implementation process
• Responsible for the review of the customer Current State to establish change management and business process re-engineering path that supports migration to Future State in Welligents software using Welligents standard functionality and best practices where possible
• Responsible for personal time management and recording individual direct and indirect time and activities for projects using the Welligent Portal
• Responsible for working with the Project Manager on project activity reporting including regular status reporting on assigned customer projects
• Through both Welligent-provided training and independent learning, responsible for staying current on all Welligent software products and functionality at a detailed level
• Establish and maintain quality relationships with Welligent customers and all Welligent departments to support achieving the Implementation Teams goal to successfully implement customers in a reasonable and achievable timeline
• Independently identify and escalate quality improvement opportunities related to the software implementation process, documentation, software functionality
• Deliver onsite customer training and knowledge transfer throughout the implementation
• Up to 25% travel required

REQUIREMENTS

• 3+ years of EHR/EMR software implementation experience (5+ years preferred)
• Bachelors degree required (or 5+ years relevant experience)
• Behavioral Health background required
• Software / EHR training required
• Knowledge of Welligent software a plus
• Proven ability to lead software implementation projects and ensure objectives, goals, and commitments are met
• Excellent analytical, planning, and organizational skills, ability to work on multiple tasks/projects simultaneously
• Strong interpersonal skills including collaboration, and team participation
• Ability to maintain a balance between independently owning decisions and accommodating stakeholders
• Excellent communication and written skills utilizing various media and methods for communication
• Experience with business productivity software (i.e. Microsoft Office suite)
• Project Management and CRM software tools (i.e. MS Project) experience a plus

BENEFITS

Our company culture and environment have the excitement of a start-up with the intensity of a growing healthcare information technology company solving national issues. There is a pervasive sense that the work we do is making a big impact in the lives of our customers and those they serve. In addition to health, dental and 401K benefits, Welligents competitive perks and benefits include flexible work schedule, casual office environment in an up-and-coming area of Norfolk near Old Dominion University, no dress code, Starbucks coffee and an amazing group of co-workers.