Benefits:

Bonus based on performance

Competitive salary

Employee discounts

Flexible schedule

Training & development

Wellness resources

Elevate the Lives of the People We Touch

At Massage Heights Kingwood, we believe wellness begins with extraordinary people. Every guest deserves more than an appointment—they deserve a personalized wellness journey that leaves them feeling renewed, cared for, and on Cloud Nine.

As a Wellness Consultant Team Lead, you'll coach Wellness Consultants, create exceptional guest experiences, and drive sales performance through leadership, accountability, and inspiration. If you're passionate about developing people and achieving measurable results, we'd love to meet you.

Benefits & Perks

Competitive hourly pay

Commission and leadership bonus opportunities

Career advancement and leadership development

Paid training and ongoing coaching

Beautiful spa environment

Complimentary monthly massage or facial

Wellness treatment and retail discounts

Massage Heights Family Fund assistance

Positive, team-focused culture

Schedule

6–8 hour shifts

Retreat open 7 days a week

Flexible scheduling based on business needs

Some evenings, weekends, and holidays required

Position Summary

Partner with the Retreat Director to deliver exceptional guest experiences, coach Wellness Consultants, and support daily operations. This role combines leadership, sales coaching, guest service, and operational excellence to achieve performance goals.

Key Responsibilities

Leadership

Lead by example with professionalism and accountability.

Coach, motivate, and develop Wellness Consultants.

Foster a culture of teamwork, recognition, and continuous improvement.

Sales & Guest Experience

Coach consultative selling and personalized wellness journeys.

Drive memberships, retail, enhancements, rebooking, and guest retention.

Monitor KPIs and provide real-time coaching.

Resolve guest concerns with professionalism and empathy.

Promote services, memberships, retail products, and seasonal offerings.

Operations

Support opening and closing procedures.

Maintain retreat presentation and operational standards.

Assist with inventory, compliance, and daily documentation.

Success in This Role

You'll be successful if you:

Deliver exceptional guest experiences

Develop high-performing Wellness Consultants

Grow memberships and revenue

Improve guest retention and rebooking

Maintain operational excellence

Build a positive, accountable team culture

Qualifications

1+ year of leadership experience in retail, hospitality, wellness, fitness, or customer service

Proven sales and coaching success

Strong communication, organization, and conflict-resolution skills

Comfortable working with performance metrics and technology

Positive attitude with a growth mindset

Our Leadership Philosophy

At Massage Heights Kingwood, leaders coach rather than manage. We believe every guest interaction is an opportunity to create a meaningful wellness journey. Every recommendation should be thoughtful, every conversation genuine, and every guest should leave feeling like they've reached Cloud Nine.

Massage Heights is a nationally recognized massage and skincare franchise with locally owned Retreats dedicated to helping people live healthier, happier lives. We are committed to creating a workplace where team members feel valued, supported, and inspired to grow.

Apply today and help us Elevate the Lives of the People We Touch.