Wellness Operations Coordinator (Hybrid role: Sales Support, Admin, Light Treatment Assistance, Events)

Position Summary The Wellness Operations Coordinator plays a key role in supporting the daily flow. This position blends administrative support, inside sales, patient communication, and light clinical assistance to ensure a smooth and professional experience for every patient. The Coordinator will help manage leads, support treatment operations, maintain organization, and assist with wellness events as needed.

Key Responsibilities • Manage incoming leads through phone, text, email, and social platforms • Complete outbound calls and follow ups to schedule consultations and treatments • Maintain lead trackers, consult trackers, and accurate appointment notes • Confirm appointments, send reminders, and support schedule management • Assist with preparing treatment rooms, device setup, and patient flow • Provide light treatment assistance under technician or manager direction • Capture basic content (photos and short videos) for social media needs • Organize patient files, digital documentation, and intake processes • Support front desk operations including check in, check out, and customer service • Attend and assist with community wellness events as needed • Contribute to an upbeat, professional, and organized clinic environment

Skills and Requirements • Strong communication skills and customer service mindset • Organized, detail oriented, and able to multitask in a fast-paced setting • Comfortable making outbound calls and supporting sales processes • Professional, positive, and reliable • Ability to follow protocols and work well with a team • Experience in wellness, aesthetics, and/ or patient care are a plus

Perks and Benefits • Competitive salary • Opportunity for growth within the clinic • Performance based bonuses • Complimentary or discounted wellness treatments