Benefits:

Positive environment

Wellness Perks

Opportunity for advancement

We’re looking for a dependable, detail-oriented Wellness Team Lead to help oversee daily operations and ensure a consistently exceptional guest experience.

In this role, you’ll serve as the shift leader by supporting team members, maintaining high standards, and ensuring everything runs smoothly throughout the day. You’ll still be hands-on with guests, but with added responsibility in guiding the team and owning the flow of each shift.

This is a great opportunity for someone with prior hospitality or spa experience who is ready to take on a leadership role in a calm, wellness-focused environment.

Responsibilities:

Greet and check in guests with warmth and professionalism

Provide guidance to first-time guests and answer questions

Ensure every guest experience meets City Cave’s premium standards

Serve as the primary point of contact during assigned shifts

Help manage workflow and ensure services run on time

Address and resolve guest concerns in a professional manner

Oversee preparation and reset of float and sauna rooms

Ensure water chemistry testing and treatment is completed accurately

Maintain cleanliness and presentation of all wellness and common areas

Assist with opening and closing procedures

Educate guests on services, memberships, and packages

Encourage and assist with rebooking to support guest wellness goals

Lead by example in driving bookings and overall guest satisfaction

Communicate effectively with management regarding guest feedback, maintenance needs, or operational issues

Help ensure accountability and consistency across the team

Qualifications:

Strong customer service and interpersonal skills

Reliable, organized, and detail-oriented

Natural leadership ability

Prior experience leading a shift or supervising a small team is strongly preferred

Comfortable working in a fast-paced, guest-focused environment

Ability to both lead a team and work independently

Comfortable working around water and light cleaning chemicals

Flexible availability, including evenings and weekends

Previous experience in hospitality, spa, or wellness settings is a plus

Perks & Benefits:

Complimentary float and sauna sessions each month

Discounted massages

Opportunities for growth into expanded leadership roles

Positive, wellness-focused work environment