JOB DESCRIPTION

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message.  In order to receive text message invitations, your profile must include a mobile phone number designated as “Personal Cell” or “Cellular” in the contact information of your application. 

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Technology sets IT strategy; enhances the design, development, and operations of our systems; optimizes the Wells Fargo infrastructure; provides information security; and enables Wells Fargo global customers to have 24 hours a day, 7 days a week banking access through in-branch, online, ATMs, and other channels.

Our mission is to deliver stable, secure, scalable, and innovative services at speeds that delight and satisfy our customers and unleash the skills potential of our employees.

Wells Fargo Technology (WFT) is a team of more than 40,000 information technology and security professionals who help keep Wells Fargo at the forefront of America’s diversified financial services companies. Employees execute an engineering-led IT strategy to deliver stable, secure, scalable and innovative services that provide Wells Fargo global customers ‘round-the-clock’ banking access through in-store, online, ATM, and other channels. Wells Fargo Technology plays a critical role in the company’s customer and employee experience, business and risk management transformation, and growth agenda.

The Commercial and Corporate & Investment Banking Technology (CCIBT) group executes the Wells Fargo Technology strategy and offers a strategic technology perspective to the lines of business (LOBs) they support.  The group provides technology solutions to the LOBs and manages the application portfolios in terms of skills, stability, security, scalability, speed, and cost. Business alignment includes areas such as Capital Markets, Commercial Lending & Banking, Wholesale Digital, International, and Payments, Treasury Management Products & Customer Care. 

In this position you will be asked to provide support for Payments, Treasury Management Products & Customer Care (PTCT) applications as an Systems Operations Analyst on the Platform Management Team across the portfolio. The focus will be to improve overall system stability and reduce Mean Time To Recovery (MTTR), enable High Availability and improve Disaster Recovery.  Provides technical systems support within a technology organization. Provides support for technical issues and initiatives related to applications, systems, databases and/or other technical products and services. Uses/creates diagnostic, simulation and other tools to maintain, troubleshoot and restore service or data to systems. Evaluates service level agreement criteria, identifies gaps in current technology process and recommends changes to assure SLAs can be supported. Performs migrations from development to production, upgrades, installations and/or configurations; may evaluate or review queries to extract data, create standard databases, or perform limited programming to fine tune systems supported; completes project sizing; updates/writes documentation and procedures and provides related training; troubleshoots network, hardware and software issues and coordinates resolution with users, vendors and internal service groups; writes/designs test scripts; creates change or issue logs; analyzes performance trends and recommends process improvements; assesses changes for risk to production systems and assures quality, security and compliance requirements are met for supported areas; updates, creates and tests the business continuation plan. Understands compliance and risk management requirements for supported system area.

Job seekers must meet Basic Qualifications to be considered qualified and eligible applicants. – Excellent verbal and written communication skills. – Background in one or more infrastructure or application technologies. – Strong problem solving skills. 

Preferred Skills: - Degree in Computer Science, Information Systems or equivalent experience - Strong analytical skills with both detail and big-picture processing - Self-motivated, well organized with strong innovation, infrastructure knowledge and development skills - Proven oral and written communication skills; excellent business presentation skills 

REQUIRED QUALIFICATIONS

• 6+ months of systems support analysis experience demonstrated through work, military, or education
• 5+ years of technology experience across multiple domains within infrastructure architecture
• 5+ years of application production support experience
• 5+ years of infrastructure experience
• 5 + years of experience troubleshooting environments across the entire architecture (i.e. applications to infrastructure)
• 3+ years of scripting and automation experience
• 3+ years of database experience

DESIRED QUALIFICATIONS

• 6+ months of experience working in managed services as demonstrated through work, military, or education
• Ability to work independently
• Excellent verbal, written, and interpersonal communication skills
• Strong analytical skills with high attention to detail and accuracy

STREET ADDRESS

MN-MINNEAPOLIS: 550 South 4th St - Minneapolis, MN AZ-CHANDLER: 2700 S Price Rd - Chandler, AZ NC-CHARLOTTE: 1525 W Wt Harris Blvd - Charlotte, NC

DISCLAIMER

All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act. Relevant military experience is considered for veterans and transitioning service men and women. Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

BENEFITS SUMMARY

BENEFITS  

Visit https://www.wellsfargo.com/about/careers/benefits for benefits information.