Job Description

JOB PURPOSE

The Wellness Client Account Manager will assist in the implementation, monitoring and analysis of our client’s customized wellness programs while managing the relationship and continuing to advance the client’s program goals and objectives.

DUTIES AND RESPONSIBILITIES:

• Assist Management and Sales in developing customized programs and program renewals for assigned clients
• Interact with clients and participants daily regarding program details and provides excellent customer service by phone, email, and online chat
• Understand the programs of each client and keep clients on track to meet program goals
• Build customized Wellness Portals for new clients and perform demonstrations via webinar or onsite meeting when necessary
• Create and distribute marketing and email communications to provide continuing education on the wellness program
• Manage client wellness challenges, communications, and track participation
• Coordinate onsite events with third party vendors
• Generate reports, including but not limited to, wellness program utilization, event participation, and program analysis
• Lead and attend new program rollouts for new clients, both onsite and by webinar.
• Occasionally participate in Health Fairs and Lunch and Learns for clients
• Special projects as assigned

QUALIFICATIONS

• Bachelor's Degree and/or 2+ years of related account management experience
• Strong customer service background and experience with relationship building
• Excellent written and oral communication skills
• Strong attention to detail
• Excellent organizational Skills
• Strong problem solving skills
• Ability to work both independently and cooperatively as part of a team with enthusiasm, initiative and creativity
• Flexible, open to new ideas, and willing to take on new responsibilities
• Proficiency in Microsoft Office, especially Word, Excel, PowerPoint and Outlook
• Ability to travel Nationally approximately 10% of the time

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Wellworks For You empowers our employees to make health and well-being a priority at work and in life. We promote a well-balanced work environment through opportunities to collaborate and strategize in a team setting. We offer a competitive compensation and benefits package, casual work environment and so much more.

WORK ENVIRONMENT

• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers,etc.
• This position is temporarily remote due to COVID-19. This position will report to our office in Malvern when we re-open. 
• The scheduled hours are Monday through Friday, 9:00AM to 5:00PM.

Company Description

Wellworks For You was created as a vehicle to assist employers in designing and implementing a comprehensive wellness program. We recognize that healthy minds and healthy bodies are the catalyst to a successful working environment. https://www.wellworksforyou.com/