Our Client is one of the fastest growing start-ups in Washington State. The regulatory environment is uncertain and changing fast, and companies are struggling to navigate all of the requirements. Their cloud-based compliance operations software not only addresses these problems but also provides companies the peace of mind of knowing they are doing their most ethical work, with a level of transparency not previously possible. We are searching for a Customer Success Manager to help them keep growing!

Why Join This Awesome Company:

• Fast-growing startup: Each individual has the ability to shape and influence the direction of the company
• Every individual is an owner of the company — they offer equity compensation in addition to base salary.
• Work on meaningful, challenging projects that align with your interests.
• Work with managers and leaders who seek to support you in achieving your long-term career goals.
• They value integrity, transparency, and authenticity and take pride in the fact that we’re able to work through challenges constructively and collaboratively

 The Job Duties:

You will act as the face of the organization to their existing customers and channel partners. You are a trusted business advisor that works with the end-users to deeply understand their needs and ensure the deployment of their software products. You are a true product expert and understand the different ways to layer features and functions of the software to solve the types of issues users experience in their day to day life. Internally, you are a known customer advocate and trusted teammate to cross-functional teams like Product, Engineering, Marketing, and Sales.

• Day-to-day relationship management of a set of their Customers (either commercial, enterprise or both).
• Deliver training to end-users at their customer and partner organizations to ensure they fully understand the software.
• Working with internal stakeholders to deliver on customer feature requests, resolve product issues, and understand the product roadmap in the context of our customer’s needs.
• Report on customer and partner behavior, business needs, blockers, and successes to the Director of Customer Success.

The Job Requirements:

• 3-5 years of experiencing delivering success to end user customers in a SaaS/Technology environment.
• Bachelor’s Degree preferred.
• Bonus: Familiarity with InfoSec/Regulatory compliance.
• Your experience in Customer Success or Account Management help you quickly earn our customer’s and partner’s trust.
• Both verbally and written you bring clarity to murky situations. You are comfortable presenting to groups.
• Should have some familiarity with; Google Suite: Docs, Sheets, Slides Atlassian Suite: Jira, Confluence, Trello CRM: Salesforce, Quala Communications: Gmail, Zoom, Slack, MSFT Teams OS: Windows, Mac.

Compensation, Benefits, and Perks

• Base salary - $60,000 to $80,000 and equity compensation.
• Health, Dental, and Vision insurance.
• Unlimited Paid Time Off policy.
• 401K which vests immediately, complete with company match.
• Commuting compensation.
• Flexible location/hours; this role can be remote.
• An awesome team to work with!