Job Description

West Coast Magnetics is a unique manufacturing company. We create what isn’t otherwise available in response to specific customer needs. When standard components do not solve a problem or fit a need, our teams engineer a solution! We specialize in the design, manufacture, and test of high mix, high complexity electronic assemblies. We serve a wide variety of communities, including the medical, communications, semiconductor, aerospace, communications, and test and measurement communities.

We are a fast-growing close-knit company focused on solving problems and creating high-quality solutions that are not available elsewhere. We are 120 employees strong and pride ourselves on our small company atmosphere, employee, and quality orientation.

We seek a top-notch ACCOUNT REPRESENTATIVE for our Stockton facility. Reporting to the Customer Service Director, the Account Representative assists in cultivating and foster customer relationships. Act as the primary point of contact and manage assigned customer needs as appropriate. Works well independently and in a team and is responsible for new business development, order placement, order modifications, expedite requests and RMAs.

The ACCOUNT REPRESENTATIVE HAS THE RESPONSIBILITY TO:

• Processing quotes from emails or purchase orders received using the CRM system
• Use outlook to communicate with customers in a timely fashion
• Use of multi-phone line
• Use Team for communication with internal and external customers
• Review purchase orders thoroughly to assure accuracy with placing orders
• Review and prepare quality clause and agreements for the quality assurance department
• Place sales orders within the EPR or CRM systems
• Track and monitor customer orders using the ERP system
• Update and change customer order as required
• Manage customers forecast using the ERP system
• Communicate and reschedule as needed
• Managing customer returns and/or quality complaints

QUALIFICATIONS:

• AA or AS/equivalent work experience
• Effective communication skills
• Knowledge of ERP & CRM systems preferred

BENEFITS:

• Dynamic Workforce that believes in Learning and Development
• The competitive compensation package, including annual profit sharing
• Outstanding and comprehensive benefits package
• Join a fast-growing company.
• WCM is an equal opportunity employer. We accept and celebrate diversity and are committed to creating an all-inclusive environment for all employees.

Company Description

West Coast Magnetics designs best-in-class transformers and inductors and provides manufacturing services for electronic products with high engineering content. Our active R&D has resulted in new patented technology and innovative designs for power and RF magnetic components in many applications. We will continually redefine what is possible with magnetic technology. Headquartered in the Central Valley, WCM manufactures and designs custom-engineered magnetic components, and provides manufacturing services for companies competing in the global OEM space. Our manufacturing facilities are in Stockton, California, and in Tecate, Mexico.