Job Description

WEST SHORE HOME is looking to double in size by the end of 2021! Our CALL CENTER is looking for professionals looking for a new challenge, ready to up their skillset, and is looking to assist with the continued growth of our company by taking their career to the next level!

As a CALL CENTER REPRESENTATIVE, you will contribute to these efforts by handling inbound calls from our customers who are interested in making an upgrade to their home and setting appointments for our sales team to go out and assist our customers at their home.

SCHEDULE:

• Monday - Friday, every other Saturday 8am-4:30pm OR 11:30am-8pm
• Weeks that you are scheduled to work on a Saturday, you will have an additional day off throughout the week.

CALL CENTER REPRESENTATIVES:

• Respond to inbound phone calls and other media with the goal of scheduling in-home sales appointments.
• Make outbound phone calls with the goal of scheduling in-home sales appointments.
• Enter all inquiries in our database.
• Respond to customer requests to change scheduled appointments.

CALL CENTER REPRESENTATIVE CANDIDATES:

• Have worked in a customer service or customer facing role for 2+ years
• Have a high school diploma or equivalent
• Have sales experience over the phone (preferred, not required)

WEST SHORE HOME IS CHANGING THE WAY EVERYONE LOOKS AT THE HOME IMPROVEMENT INDUSTRY. ARE YOU THE NEXT PROFESSIONAL READY TO CREATE CHANGE IN A HIGHLY PRODUCTIVE WORK ENVIRONMENT?

It is the policy of West Shore Home to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. All employees are subject to a pre-employment screening process including a background check and drug screen. In addition, we will provide reasonable accommodations for qualified individuals with disabilities. If you require reasonable accommodation in completing the application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to your recruiter.

Company Description

West Shore Home is a fast paced, residential remodeling company determined to become America’s Most Admired Home Improvement Brand. In 2006, we started with one office in Pennsylvania, and have since grown to include 25 offices in 11 states. Whether you're working in Installation, Operations, Sales, or in the Corporate Office, we challenge ourselves to think differently so our customers can easily fit a high-quality remodel into their busy lives West Shore Home Employees: -Take Extreme Ownership of your finished work and results -Do the Right Thing Always -Strive to Get Better Every Day -Are ambitious and an Exceptional Teammate If you want to be part of a stable company with exciting growth potential, apply today!