Job Description

WESTMARKET, LLC IS A LEADING ONLINE PROVIDER OF SEXUAL WELL-BEING AND INTIMATE APPAREL. JOIN THIS FAST GROWING COMPANY!

WESTMARKET, LLC IS A GREAT PLACE TO WORK FOR BRIGHT, COMMITTED PEOPLE LOOKING TO MAKE THEIR MARK AND BUILD A CAREER. WE ARE PROUD OF WHAT WE DO AND DERIVE ENORMOUS SATISFACTION THAT OUR SEXUAL WELL-BEING DISTRIBUTION INNOVATIONS MAKE SUCH A POSITIVE IMPACT ON OUR CUSTOMERS’ HEALTH AND RELATIONSHIPS AS WELL.

SUMMARY

WE ARE CURRENTLY SEEKING A HIGHLY-MOTIVATED, HANDS-ON E-COMMERCE CUSTOMER SERVICE REPRESENTATIVE TO JOIN OUR GROWING COMPANY. THE RIGHT INDIVIDUAL WILL BE HIGHLY ORGANIZED AND WORK AT A FAST PACE. THIS POSITION WILL BE LOCATED AT OUR CORPORATE OFFICE IN BROOKLYN HTS, OH

WHAT DOES THIS ROLE INVOLVE?

• RESOLVE CUSTOMER COMPLAINTS VIA PHONE, EMAIL.

• USE TELEPHONES TO REACH OUT TO CUSTOMERS AND VERIFY ACCOUNT INFORMATION.

• ASSIST WITH PLACEMENT OF ORDERS, REFUNDS, OR EXCHANGES.

• ADVISE ON COMPANY INFORMATION.

• PLACE OR CANCEL ORDERS.

• ANSWER QUESTIONS ABOUT WARRANTIES OR TERMS OF SALE.

• ACT AS THE COMPANY GATEKEEPER.

• SUGGEST SOLUTIONS WHEN A PRODUCT MALFUNCTIONS.

• HANDLE PRODUCT RECALLS.

• ATTEMPT TO PERSUADE CUSTOMERS TO RECONSIDER CANCELLATION.

• INFORM CUSTOMERS OF DEALS AND PROMOTIONS.

• HANDLE CHANGES IN POLICIES OR RENEWALS.

WHAT ARE WE LOOKING FOR IN A CANDIDATE?

EXCEPTIONAL CUSTOMER SERVICE SKILLS AND A PERSONALITY THAT ENJOYS SERVING PEOPLE.

EXCELLENT COMPUTER SKILLS (TYPING, MS WORD, OUTLOOK)

STRONG COMMUNICATION SKILLS.

JOB TYPE:

• FULL-TIME

SALARY:

• $18 - $20 AN HOUR

EDUCATION:

• HIGH SCHOOL OR EQUIVALENT (REQUIRED). ASSOCIATE (PREFERRED).

EXPERIENCE:

• E-COMMERCE CUSTOMER SERVICE: 2 YEARS (PREFERRED).

IMPORTANT: CANDIDATES MUST LIVE IN THE CLEVELAND - AKRON OH AREA FOR DAILY COMMUTE TO OUR BROOKLYN HTS, OH OFFICE.

PLEASE SUBMIT YOUR RESUME AND A BRIEF COVER LETTER EXPLAINING YOUR INTEREST.

Company Description

WESTMARKET, LLC is a leading online provider of sexual well-being and intimate apparel. Join this FAST GROWING COMPANY! We are proud of what we do and derive enormous satisfaction that our sexual well-being distribution innovations make such a positive impact on our customers’ health and relationships as well.