Job Description

WESTMARKET, LLC is a leading online provider of sexual well-being and intimate apparel. Join this FAST GROWING COMPANY!

WESTMARKET, LLC is a great place to work for bright, committed people looking to make their mark and build a career. We are proud of what we do and derive enormous satisfaction that our sexual well-being distribution innovations make such a positive impact on our customers’ health and relationships as well.

SUMMARY

We are currently seeking a highly-motivated, hands-on Customer Service Manager to join our growing company. As the Customer Service Manager, you will play a critical role in growing and developing our Customer Service department and team. The right individual will be highly organized, work at a fast pace, and know-how to lead by example. This position will be located at our Corporate Office in Brooklyn Hts, OH

WHAT DOES THIS ROLE INVOLVE?

CUSTOMER SERVICE MANAGEMENT INCLUDES INCOMING CALLS, EMAILS, LIVE CHAT AND SOCIAL MEDIA INTERACTION. UNLIKE SOME SERVICE MANAGER POSITIONS THAT SIMPLY OVERSEE STAFF, OUR MANAGER POSITION IS IN THE TRENCHES DIRECTLY HELPING CUSTOMERS. CUSTOMER SERVICE ALSO INCLUDES THE MANAGING AND PROCESSING OF RETURNS AND VARIOUS OTHER OFFICE ADMINISTRATION DUTIES.

Take the existing department to the next level

Deliver guidance and expertise to the team through coaching, development, and training

Develop and implement best practices

Develop efficiencies in workflows

Address all escalated customer matters

Identify opportunities for continuous improvement

Attract and recruit high potential individual contributors into the team

Create a rapid on-boarding process for new team members

Foster collaboration within the team and across customer life-cycle

Train and encourage continuous learning within the team

Inspire customer success across the company

Create a company-wide customer feedback loop

WHAT ARE WE LOOKING FOR IN A CANDIDATE?

Previous experience in an E-commerce environment is mandatory.

Exceptional customer service skills and a personality that enjoys serving people

Process-oriented, analytical and technologically savvy.

Strong communication skills.

Strong organizational skills

Ability to work in a fast-paced environment as a team leader.

Job Type:

· Full-time

Salary:

· $50,000 - 65,000 /year

Education:

· College degree

Experience:

· recent E-commerce industry: 3 years (Required)

· customer service management: 5 years (Required)

IMPORTANT: Candidates must live in the Cleveland - Akron OH area for daily commute to our Brooklyn Hts, OH Office.

Please submit your resume and a brief cover letter explaining your interest.

NOTE: Our Company is hiring during the "Virus" shutdowns. We are able to operate and continue to expand.

Company Description

WESTMARKET, LLC is a leading online provider of sexual well-being and intimate apparel. Join this FAST GROWING COMPANY! We are proud of what we do and derive enormous satisfaction that our sexual well-being distribution innovations make such a positive impact on our customers’ health and relationships as well.