Job Description

SUMMARY OF JOB DUTIES AND ESSENTIAL FUNCTIONS:

Customer Service Representatives (CSR’s) are responsible for greeting clients; managing multiple phone lines effectively, scheduling appointments; entering client, patient, and financial data into the practice-management software; generating invoices and explaining them to clients; processing payments; and managing the retrieval and storage of medical records. This position interacts primarily with the patients and their owners. Other duties required, but not limited to, providing clients with accurate and though information about all over-the-counter products, as well as maintaining a compassionate and professional environment for all clients and co-workers.

EDUCATION/BACKGROUND

The position requires the completion of a high-school degree or equivalent. Must have at least three years of experience in customer service. Preference will be given to candidates with experience in Veterinary medicine or post-secondary education. CSR’s must be competent in the English language, patient, and display a pleasant demeanor. Must be familiar with relevant business standards and best business practices. CSR’s must be familiar with Microsoft Office, have the ability to communicate via e-mail and utilize the internet.

CSR’s must possess strong organizational skills, excellent telephone and in-person communication skills, excellent written communication skills and the ability to remain calm under pressure. CSR’s must have compassion for animals and their owners and understand the stress that patients and clients endure. CSR’s must be able to differentiate between routine cases and emergency cases.

WORKING CONDITIONS

• Have the physical strength and ability to stand for an entire shift when needed, and be able to lift, push and pull, pets and objects weighing up to 20 pounds without assistance.
• Associate is routinely exposed to a variety of pets that may bite or scratch, and on occasion, exposed to anesthesia, radiation, biological hazards and medication/controlled substances.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• have physical mobility and dexterity to frequently stand, walk bend, push, twist, kneel, climb, squat, stoop, and reach overhead
• Considerable mental/visual concentration, coordinating manual dexterity with mental/visual attention, requires good hand-eye coordination, arm-hand-finger dexterity with the ability to grasp, and visual acuity to use a keyboard and operate equipment.
• The noise level in the work environment is moderately high.
• Must wear closed-toe shoes, gloves, and other protective items as required.
• A consistent presence at work is required.
• Must pass company required drug screen.

Full Time shift available, Mon.-Sat. with occasional Sunday shifts.

We offer competitive pay and an attractive benefits package including medical, dental, life, a matching 401K program, employee pet care discounts, and a continuing education program to name a few. (Company benefits offered in accordance with company policy and according to plan documents)

• Principals only. Recruiters, please don't contact this job poster. • do NOT contact us with unsolicited services or offers

IF YOUR APPLICATION IS SELECTED FOR CONSIDERATION YOU WILL BE CONTACTED.

Company Description

We are an AAHA accredited practice offering high-quality medicine including surgery suites, dental suites, Ultrasound and ICU with an In-house Laboratory. We have 10 doctors, practicing small animal care and emergency. Please visit our website for a better understanding of our mission, standards and services to our patients and clients. Our MOTTO "Client Service /Patient Care" is our first priority Our Mission Compassionate Care and Commitment, 24 hours a day Every Day If your application is selected for consideration you will be contacted. An Equal Opportunity Employer