Job Description
SUMMARY OF JOB DUTIES AND ESSENTIAL FUNCTIONS:
Customer Service Representatives (CSR’s) are responsible for greeting clients; managing multiple phone lines effectively, scheduling appointments; entering client, patient, and financial data into the practice-management software; generating invoices and explaining them to clients; processing payments; and managing the retrieval and storage of medical records. This position interacts primarily with the patients and their owners. Other duties required, but not limited to, providing clients with accurate and though information about all over-the-counter products, as well as maintaining a compassionate and professional environment for all clients and co-workers.
EDUCATION/BACKGROUND
The position requires the completion of a high-school degree or equivalent. Must have at least three years of experience in customer service. Preference will be given to candidates with experience in Veterinary medicine or post-secondary education. CSR’s must be competent in the English language, patient, and display a pleasant demeanor. Must be familiar with relevant business standards and best business practices. CSR’s must be familiar with Microsoft Office, have the ability to communicate via e-mail and utilize the internet.
CSR’s must possess strong organizational skills, excellent telephone and in-person communication skills, excellent written communication skills and the ability to remain calm under pressure. CSR’s must have compassion for animals and their owners and understand the stress that patients and clients endure. CSR’s must be able to differentiate between routine cases and emergency cases.
WORKING CONDITIONS
Full Time shift available, Mon.-Sat. with occasional Sunday shifts.
We offer competitive pay and an attractive benefits package including medical, dental, life, a matching 401K program, employee pet care discounts, and a continuing education program to name a few. (Company benefits offered in accordance with company policy and according to plan documents)
• Principals only. Recruiters, please don't contact this job poster. • do NOT contact us with unsolicited services or offers
IF YOUR APPLICATION IS SELECTED FOR CONSIDERATION YOU WILL BE CONTACTED.
Company Description
We are an AAHA accredited practice offering high-quality medicine including surgery suites, dental suites, Ultrasound and ICU with an In-house Laboratory. We have 10 doctors, practicing small animal care and emergency. Please visit our website for a better understanding of our mission, standards and services to our patients and clients. Our MOTTO "Client Service /Patient Care" is our first priority Our Mission Compassionate Care and Commitment, 24 hours a day Every Day If your application is selected for consideration you will be contacted. An Equal Opportunity Employer