Summary of Loan Program Administrative Assistant: WIHD is recruiting for candidates seeking part time hours (15-17 per week during business hours) who will assist with all aspects of the loan programs functions including device research, ordering, entering, labeling, device requests, equipment updating and repairs, sanitizing, data entry, demonstrating, packing, shipping and meeting with borrowers. Customer service by phone and email with service providers, vendors, users, and counselors. Experience with multiple OS platforms desired with an innate ability and willingness to learn and trouble shoot. AT devices are located in multiple rooms within the Institute.

Actively seeking a dynamic multi-tasker needed to support all areas of Assistive Technology (AT) Equipment in the AT Loan Program. Must have great organizational skills, interest in technology, willingness to learn, and attention to detail. The AT Loan Program works with individuals, families and service providers in a tri-county region to provide free device trials for evaluative and therapeutic purposes for users of all ages. Devices include iPads, laptops, adaptive seating, AAC devices, adapted toys, mobility devices, visual supports, and more.

Major Responsibilities:

• Maintain loan program database and excel documents on equipment loans/returns and requests. Will include data entry, updating, data collection.
• Maintaining, repairing, updating, computers and other AT devices for shipping and/or pickup.
• Customer/counselor follow-up via phone and email.
• Additional projects as needed

Education, Knowledge, and Skill Requirements:

Knowledge of: Windows, Mac OS, IOS, Droid and MS Office. Excel fluency required. Working knowledge of EI, CPSE and CSE procedures. Access database preferred.

Kind and Length of Experience: High School Diploma. Comfortable using tools (screw drivers, allen keys etc.) Able to lift (up to 40 lbs) to prepare AT equipment for shipment. Experience with individuals with developmental disabilities and/or AT equipment is preferred.

General personality traits or other attributes needed for job performance. Ability to communicate newly learned information effectively with colleagues, families and others by phone and email and work as part of a team. Great organization skills, ability to independently absorb and process information, and ask for assistance when needed. Multi-tasker who can easily switch to and from tasks to meet the needs of our consumers and team. Must have desire to learn, innate mechanical and technical abilities, paired with sense of humor -- every day is different.

WIHD values inclusivity and diversity in the workplace. We encourage applicants from diverse backgrounds. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, sexual orientation, protected veteran status, pregnancy, any other characteristic protected by law.