Westchester Veterinary Center & Cat Clinic is looking for a part-time Client Care Representative to join our team!

About Our Hospital: Westchester Veterinary Center & Cat Clinic is located in Los Angeles, CA, just down the street from the Los Angeles International Airport. We are a full service hospital that provides wellness and diagnostic care, advanced dental care, and regenerative medicine that includes laser therapy, stem cell therapy, and acupuncture to our patients. For our feline patients, we offer a separate reception area and examination room for an extra level of comfort and safety.

Our Values and Mission: At Westchester Veterinary Center & Cat Clinic, we like to provide high quality, compassionate veterinary care by educating our clients about any treatment or diagnosis to encourage understanding of veterinary care. As a team, we are committed to continuing education so we can support our patients and the community in the finest way possible. At Westchester, we have dedicated staff who are full of positive energy and we are seeking a part-time Client Care Representative who is friendly, dependable, and has a passion for quality animal care.

Position Overview: As a Client Care Representative, you will play an important role in the day-to-day operations with Westchester Veterinary Center & Cat Clinic. By adding value to an efficient organization dedicated to quality care and extraordinary service, you will perform a variety of clerical and customer service work in providing support to the hospital.

Duties and Responsibilities:

• Greet clients in a friendly, professional, and efficient manner
• Answer multi-line phone system and direct calls accordingly
• Schedule and confirm appointments
• Check patients in the hospital according to schedule and prepare patient files
• Record and obtain medical records
• Keep lobby and reception areas organized and neat
• Obtain deposits and other payments from clients
• Process credit applications
• Use email system
• Must be able to lift and/or move up to 25 pounds

Qualifications and Skills:

• 2 years of experience performing above duties
• Must be bilingual
• High School Diploma/GED
• Excellent communication skills with the ability to empathize and connect with clients
• Strong organizational skills and attention to detail for maintaining accurate records
• Proficiency in using computer systems and software for appointment scheduling and record-keeping
• Ability to work with or around sick animals, potentially hazardous materials, cleaning chemicals, gas anesthetics, zoonotic diseases, and unpleasant odors

Available Schedule: Part-time position, shifts will be 4 times a week, must be flexible and available to work weekends

• We are open: M-F from 8am-6pm (we close from 12:30-1pm for lunch and deep cleaning of the hospital)
• Saturday 8am-4pm (closed from 12:30-1pm as well)
• Closed Sunday

Benefits We Offer:

• Competitive compensation commensurate with experience ($19.00 - $22.00 per hour)
• Health, dental, and vision insurance
• 401k + company match
• Paid time off
• Continuing education opportunities
• Professional development support
• Mental health assistance
• Employee discounts on veterinary services
• Scrub allowance
• Positive and supportive work environment!

Apply today! We look forward to hearing from you!

Westchester Veterinary Center & Cat Clinic is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate based on race, national origin, religion, gender, marital status, gender identity, sexual orientation, veteran status, disability, age, or other legally protected status.

Job Reference ID: CPP-0000194