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Customer Experience Coordinator (part-time)

Western States Arts Federation

Customer Experience Coordinator (part-time)

Denver, CO
Part Time
Paid
  • Responsibilities

    Job Description

    ABOUT WESTAF:

    Headquartered in Denver, Colorado, WESTAF (Western States Arts Federation) is a nonprofit organization that weaves together technology, thought leadership, and innovation to energize, network, and grow funding for public sector arts agencies.

    SUMMARY OF POSITION:

    The WESTAF customer experience coordinator provides high-volume help desk support, by phone and email, for technology systems that connect artists to visual arts opportunities. The two primary systems this position supports are ZAPP® and CaFETM. This position will work approximately 20 to 25 hours per week during WESTAF business hours from 8:30 a.m. to 5 p.m. Mountain Time, Monday through Friday.

    ESSENTIAL FUNCTIONS:

    • Provide high-volume phone and email support to customers;

    • Offer step-by-step walkthroughs of client workflows by phone and email;

    • Support team efforts to maintain friendly, positive, and efficient client relations;

    • Identify and propose solutions for customer issues and bottlenecks;

    • Perform route administrative tasks to help maintain up-to-date customer records; and

    • Assist with special projects, as needed

    COMPETENCIES:

    • A professional demeanor and a positive, enthusiastic approach to customer service;

    • Ability to troubleshoot and communicate solutions to customers by phone and email;

    • A general understanding of online systems and software;

    • Ability to defuse and resolve difficult customer service issues;

    • Adept at working in an environment with frequent interruptions;

    • Familiarity with Photoshop or other digital image resizing tools a plus.

    BENEFITS:

    WESTAF offers the following benefits for part-time employees:

    • 401k with up to 5% match

    • 4 hours of sick leave per month

    PAY:

    The pay for this part-time, Coordinator-level position is $20.19 per hour. WESTAF provides a competitive benefits package including fully paid health benefits and 401k match.

    Please send resume and cover letters to hiring@westaf.org by July 5, 2021.

    Company Description

    About WESTAF Headquartered in Denver, Colorado, WESTAF (Western States Arts Federation) is a nonprofit organization that weaves together technology, thought leadership, and innovation to energize, network, and grow funding for public sector arts agencies.