Customer Experience Coordinator (part-time)
Job Description
ABOUT WESTAF:
Headquartered in Denver, Colorado, WESTAF (Western States Arts Federation) is a nonprofit organization that weaves together technology, thought leadership, and innovation to energize, network, and grow funding for public sector arts agencies.
SUMMARY OF POSITION:
The WESTAF customer experience coordinator provides high-volume help desk support, by phone and email, for technology systems that connect artists to visual arts opportunities. The two primary systems this position supports are ZAPP® and CaFETM. This position will work approximately 20 to 25 hours per week during WESTAF business hours from 8:30 a.m. to 5 p.m. Mountain Time, Monday through Friday.
ESSENTIAL FUNCTIONS:
Provide high-volume phone and email support to customers;
Offer step-by-step walkthroughs of client workflows by phone and email;
Support team efforts to maintain friendly, positive, and efficient client relations;
Identify and propose solutions for customer issues and bottlenecks;
Perform route administrative tasks to help maintain up-to-date customer records; and
Assist with special projects, as needed
COMPETENCIES:
A professional demeanor and a positive, enthusiastic approach to customer service;
Ability to troubleshoot and communicate solutions to customers by phone and email;
A general understanding of online systems and software;
Ability to defuse and resolve difficult customer service issues;
Adept at working in an environment with frequent interruptions;
Familiarity with Photoshop or other digital image resizing tools a plus.
BENEFITS:
WESTAF offers the following benefits for part-time employees:
401k with up to 5% match
4 hours of sick leave per month
PAY:
The pay for this part-time, Coordinator-level position is $20.19 per hour. WESTAF provides a competitive benefits package including fully paid health benefits and 401k match.
Please send resume and cover letters to hiring@westaf.org by July 5, 2021.
Company Description
About WESTAF Headquartered in Denver, Colorado, WESTAF (Western States Arts Federation) is a nonprofit organization that weaves together technology, thought leadership, and innovation to energize, network, and grow funding for public sector arts agencies.